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Group Housing Coordinator/ Rooms Controller
Location:
Ottawa
Description:
Additional Information Full Time Job Number 23197720 Job Category Reservations Location The Westin Ottawa, 11 Colonel By Drive, Ottawa, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations. Visit ListedBuy for more information.
Company:
Marriott International
Posted:
November 9 2023 on ListedBuy
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More About this Listing: Group Housing Coordinator/ Rooms Controller
Group Housing Coordinator/ Rooms Controller is a Other Art & Media Jobs Controller Job at Marriott International located in United States. Find other listings like Group Housing Coordinator/ Rooms Controller by searching Oodle for Other Art & Media Jobs Controller Jobs.
Group Housing Coordinator/ Rooms Controller is a Other Art & Media Jobs Controller Job at Marriott International located in United States. Find other listings like Group Housing Coordinator/ Rooms Controller by searching Oodle for Other Art & Media Jobs Controller Jobs.