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Guest Services Manager (Nights)
Location:
Coatham Mundeville
Description:
At Kimpton Charlotte Square Hotel, we have an exciting opening to join our team as a Guest Services Manager (Nights)… We are looking for someone who can commit to Full-Time, on a 4-on, 4-off pattern. Being flexible would be a great plus! We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required. At Kimpton we encourage our Team Members to Be Yourself and Lead Yourself! We will be there to support you each step of the way. We are paying up to £30,000.00 per annum, all overtime is paid for. As Guest Services Manager (Nights) your main duties and responsibilities will be: Supporting the Night Audit and closing of our outlets, managing the end of night cash count, and highlighting any discrepancies Working with the Front Office Manager to ensure any late arrivals are met with a genuine welcome and that their needs are attended throughout the night (No detail is too small, and no request is too large) Communicating internally within the front office and externally, both with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night (completing relevant safety checks as required) Ensuring all Team Members have completed relevant training and are confident with all aspects of their role Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed To smash this role out of the park, the key skills & experience you’ll ideally already have are: Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard. Proven track record with success at working with loyalty schemes and enrolments Have an awareness of market trends and the ability to implement new initiatives Good understanding of systems to support driving results Opera, Delphi, Microsoft suite Knowledge of a service. Visit ListedBuy for more information.
Company:
IHG
Posted:
November 9 2023 on ListedBuy
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More About this Listing: Guest Services Manager (Nights)
Guest Services Manager (Nights) is a Executive Manager Job at IHG located in United States. Find other listings like Guest Services Manager (Nights) by searching Oodle for Executive Manager Jobs.
Guest Services Manager (Nights) is a Executive Manager Job at IHG located in United States. Find other listings like Guest Services Manager (Nights) by searching Oodle for Executive Manager Jobs.