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Guest Services Agent
Location:
Toronto
Description:
Job Number 23199238 Job Category Rooms & Guest Services Operations Location Toronto Airport Marriott Hotel, 901 Dixon Road, Toronto, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns. Visit ListedBuy for more information.
Company:
Marriott International
Posted:
November 12 2023 on ListedBuy
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More About this Listing: Guest Services Agent
Guest Services Agent is a Other Art & Media Jobs Guest Service Agent Job at Marriott International located in United States. Find other listings like Guest Services Agent by searching Oodle for Other Art & Media Jobs Guest Service Agent Jobs.
Guest Services Agent is a Other Art & Media Jobs Guest Service Agent Job at Marriott International located in United States. Find other listings like Guest Services Agent by searching Oodle for Other Art & Media Jobs Guest Service Agent Jobs.