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Organizational Development Specialist
Location:
Niagara Falls
Description:
Full Time Salary Application Deadline: December 15, 2023 Are you passionate about customer experience design? Are you highly organized with exceptional project management skills? The Organizational Development Specialist is responsible for fostering customer loyalty by driving insights-based design of customer and employee surveys, as well as planning and execution of various components of the customer experience program. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you. The job involves: Executing the customer experience survey, including coordinating updates with our third-party survey provider, Medallia. Facilitating quantitative and qualitative research with customers and employees to drive the customer experience program and employee engagement initiatives; summarizes research data and provides analysis on the findings. Understanding the gaming and entertainment business to better anticipate service delivery challenges and sourcing solutions to enhance the customer experience. Ensuring that the customer survey being used complies with all internal and OLG requirements and policies. Sharing survey data with key stakeholders; provides analysis and interpretation on the information. Liaising with management and staff to build customer journey maps and various visual aids to assist departments with optimizing touch points on the customer experience continuum. Collaborating with front and back of house departments to introduce and maintain customer service standards across the organization adding to the overall customer experience. Establishing and documenting processes and standards for use by departments; follows up to determine success rate and ensures any updates/revisions are captured. Flexibility to support a 24/7 operation. The ideal candidate has: University degree in behavioural sciences, business, communications or suitable equivalent. Minimum 3-5 years’ progressive. Visit ListedBuy for more information.
Company:
Niagara Casinos
Posted:
December 2 2023 on ListedBuy
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More About this Listing: Organizational Development Specialist
Organizational Development Specialist is a Other Art & Media Jobs Organizational Development Job at Niagara Casinos located in United States. Find other listings like Organizational Development Specialist by searching Oodle for Other Art & Media Jobs Organizational Development Jobs.
Organizational Development Specialist is a Other Art & Media Jobs Organizational Development Job at Niagara Casinos located in United States. Find other listings like Organizational Development Specialist by searching Oodle for Other Art & Media Jobs Organizational Development Jobs.