This listing was posted on ApplicantPro.
Collections Specialist
Location:
Tallahassee, FL
Description:
Come GROW with us! Come join our dynamic, winning team at First Commerce Credit Union, where you can expect competitive pay, best in class benefits, initial and ongoing training and development, and opportunities for career growth. Make a difference while you empower people to enhance their financial well-being and make a difference in your community. Apply today! The primary purpose of this position is to assist First Commerce in fulfilling our Vision To Be Our Member's Financial Partner for Life . This is achieved through delivering Remarkable Member Service as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs. The Collector facilitates the collection of delinquent consumer loans and deposit accounts. The position requires an understanding of consumer credit and default servicing; an ability to communicate clearly and effectively; and problem identification and solving abilitie s. RESPONSIBILITIES: Monitors overdue accounts and contact members with past due, negative and charged-off accounts by telephone, mail, electronically, or in person at the credit union to discuss circumstances of delinquency or negative status. Offers solutions, arranges suitable repayment plans, prompt follow-up on all arrangements, schedules, or action, and promptly follows-up on related activities. Answers members and team member questions regarding problems with accounts; process to conclusion routine inquiries and account research and correction, record/document all collection activity, and updates member records with new information in a timely manner. Performs various administrative functions for assigned accounts, such as: recording address changes, credit bureau reporting via E-Oscar Online, initiates and reviews extension and modification paperwork, creates and mails letters and/or past due notices of payment arrangements and appropriate reminders. Accurately posts charged-off loans and recoveries in a timely manner. Verifies accuracy of all necessary documentation is present on all delinquent loans progressing to legal or repossession status. Maintains positive relations with members by exercising the ability to discuss personal financial circumstances in a candid, tactful manner. Reviews accounts and approves repayment of overdrawn or NSF checking accounts within assigned authority, while working with financial centers to arrange closing accounts as needed. Performs effectively relative to policy compliance; productivity and documentation standards, practices, procedures, timelines, accuracy in collections activities and/or other default servicing matters. Other Responsibilities: Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida and any applicable State laws for financial centers located in other States. Complies with Reg E, BSA, OFAC and CIP requirements such as reporting suspicious or unusual activity to manager. Fully supports in actions and words First Commerce's Vision, Mission, Core Values and Service Standards Attends meetings timely and as required; reports to work as scheduled and adheres to First Commerce's dress code. Performs other duties as assigned. REQUIREMENTS : Superior interpersonal and communication skills enabling tactful, professional, and clear resolution of delinquent loan accounts. Any knowledge of credit union policies and procedures would be beneficial. Computer skills are mandatory. EDUCATION AND EXPERIENCE: A minimum of 6+ months First Commerce CU experience OR a minimum of 1+ years of collection experience, preferably in a financial institution. High school diploma or equivalent. Americans with Disability Specifications The primary work location for this position is a First Commerce building. This position could also be periodically performed from a secure remote environment. Job Posted by ApplicantPro
Company:
First Commerce Credit Union
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Collections Specialist
Collections Specialist is a Accounting & Finance Collections Specialist Job at First Commerce Credit Union located in Tallahassee FL. Find other listings like Collections Specialist by searching Oodle for Accounting & Finance Collections Specialist Jobs.
Collections Specialist is a Accounting & Finance Collections Specialist Job at First Commerce Credit Union located in Tallahassee FL. Find other listings like Collections Specialist by searching Oodle for Accounting & Finance Collections Specialist Jobs.