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Collection Specialist I
Location:
Oxnard, CA
Description:
PRIMARY PURPOSES: Under regular supervision is responsible for the effective delinquency control and follow up for all portfolios that are 15 -59 days past due excluding mortgage accounts. Contact members to discuss delinquent accounts and provide options and solutions as necessary. Makes personal contact with members and takes appropriate action to arrange a satisfactory settlement of delinquent accounts. Works closely with Collection Manager on collateral-based decisions, skip tracing, and decisions on payments in full. Responsible for the day-to-day activities and workflow within the Collection Department. ESSENTIAL DUTIES: Practice CBC core values: Make It Right -CBC pledges to do the right thing for our credit union by providing the greatest benefit possible to our members and our community Make It Easy -CBC pledges to provide easy financial solutions, convenient locations, efficient service and simplified processes Make It Personal -CBC pledges to nurture deep, personal relationships with members, based on their individual needs and preferences Include the following, with Quality Internal and Member Service being the primary responsibility of this position. Other duties may be assigned. Must maintain the Credit Union's policies regarding Standards of Conduct and Confidentiality. Performs delinquency control and collection activity for all portfolios that are 15-59 days past due excluding mortgage accounts. Accounts include all unsecured loans as well as those secured by collateral such as automobiles, RV's, boats, trailers, etc. Performs skip tracing for effective collection of delinquent accounts. Initiates field chases as appropriate. Handles Voluntary and Involuntary repossessions and reinstatements of collateral with members and is a knowledgeable resource to branch offices. Uses sound judgement to extend fees for members during the reinstatement process. Performs delinquency control and collection activity for all portfolios that at 30 day negative shares due to ODP and offer members Fresh Start Program repayment plan. Assists Collection Specialist II with a collection of accounts past due. Monitor own work list and ensures that appropriate Collection efforts are done according to the Collections Guidelines & Procedures for all secured and unsecured loans. Takes payments by telephone, and works with Consumer Loan Servicing staff and third-party vendors to resolve CPI issues, Gap, Warranty. Works directly with insurance companies to resolve total loss claims. Handles telephone and mail communication related to delinquent activity; this includes being the liaison to CBC Federal Credit Union staff for collections issues as needed. Recommends restructure of consumer loans and line of credit; prepares recommendations for Modifications, Extensions, Re-Ages, and TDRs (Trouble Debt Restructures) to assist members and mitigate losses for CBC Federal Credit Union. Expert knowledge of and comply fully with all federal and state rules and regulations governing the collection of past due accounts, including but not limited to the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA). Knowledge of BSA/AML/OFAC regulations as they apply to this role. Must complete annual required training. Ensures all policies, procedures and operations standards are adhered to, and that operational changes to policies and procedures are instituted in response to management. Perform other duties as assigned REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and ability required of an individual to satisfactorily perform the essential duties of this job. Should have a working understanding of collection and loan and/or banking industry operations from a regulatory compliance, personnel administration and overall operations perspective. Ability to carry out instructions independently and exhibit advanced problem‐solving and project management skills. Must be able to understand difficult concepts as it relates to credit union and/or banking industry operations. Ability to accurately perform basic math functions including addition, subtraction, multiplication and division. Exhibit effective written and verbal communication skills. Ability to read and comprehend job-related materials efficiently. Ability to prepare written correspondence in a professional manner. Ability to travel to attend conferences for continuing education, networking to obtain industry best practices, and conduct due diligence examinations on vendors and potential merger acquisition candidates. EDUCATION and/or EXPERIENCE: High school diploma or GED. Minimum of one to three years of related collection experience. Expert knowledge of FCCPA and FCRA guidelines. OTHER REQUIREMENTS: Requires thorough knowledge of Credit Union products and services. Must be able to operate all basic office equipment and must be PC literate with Windows applications. SUPERVISORY RESPONSIBILITIES : This position has no supervisory responsibilities. PHYSICAL REQUIREMENTS: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential duties. This position is of light physical activity performing non-strenuous tasks of a clerical nature. While performing the duties of this job, the employee is consistently required to sit. Requires occasional standing and walking. Frequent repetitive use of both hands to include occasional simple grasping. Manual dexterity sufficient to reach/handle items and work with hands to fingers. WORK ENVIRONMENT: Work area is a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level is moderate. WORK SCHEDULE: Workweek will be 40 hours to include some overtime as needed. Occasional attendance at meetings before or after scheduled hours may be required. Management reserves the right to change any employee's work schedule to meet the operational needs of the Credit Union. Furthermore, management reserves the right to reassign any employee, either temporarily or permanently, to work at another credit union location. TRAVEL: Minimal overnight travel (up to 10%) by land and/or air. Job Posted by ApplicantPro
Company:
CBC Federal Credit Union
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Collection Specialist I
Collection Specialist I is a Accounting & Finance Collections Specialist Job at CBC Federal Credit Union located in Oxnard CA. Find other listings like Collection Specialist I by searching Oodle for Accounting & Finance Collections Specialist Jobs.
Collection Specialist I is a Accounting & Finance Collections Specialist Job at CBC Federal Credit Union located in Oxnard CA. Find other listings like Collection Specialist I by searching Oodle for Accounting & Finance Collections Specialist Jobs.