This listing was posted on ApplicantPool.
Help Desk Analyst
Location:
Chesapeake, VA
Description:
At Map Communications, we are looking for team-oriented individuals with a background in IT helpdesk support to provide an on-site presence in our newly renovated corporate headquarters in Chesapeake, Virginia. In addition to local desktop support, you will be asked to assist the team with remote end-user support via our helpdesk phone queue and ticketing system. Applicants should be skilled in multi-tasking and be flexible for re-prioritizing tasks to meet operational needs. Our environment is fast-paced, and constantly evolving to keep up with demand. **This is an onsite position** Daytime Training prior to moving to Schedule Hours: 3pm - 12am EST Responsibilities: Provide local desktop support to an office of approximately 150 employees. Maintain hardware and peripherals; maintain a fundamental understanding of asset management. Field calls from a helpdesk phone queue and provide end-user support over the phone to employees based in US and Canada. Close tickets in a timely manner, while upholding customer service standards. Identify issues that require immediate attention and escalate accordingly to senior members of the team or other departments. Assist with onboard and offboarding tasks, including account creations in Active Directory, email account creation, key fob activations, etc. Assist infrastructure and network engineers with hands-on support for future maintenance events for the office. Understand concepts related to networks, servers, databases, etc. Write and maintain documentation on key processes and procedures. Other duties as assigned. Requirements: Customer-service oriented with acceptance and patience for end-users of all technical skill levels. Excellent troubleshooting and problem-solving skills. Ability to multitask effectively. Must be able to work within a team environment, but responsible for one's own tasks. Strong technical aptitude and familiarity with Windows OS desktop support. Familiarity with deployments and imaging solutions for desktop computer builds such as Windows MDT. Excellent communications skills (written and verbal). 3+ years experience supporting desktop/server operation systems and technologies. Must be able to lift 30 pounds. Thank you for your interest in MAP Communications, Inc. Job Posted by ApplicantPro
Company:
Map
Posted:
December 26 2023 on ApplicantPool
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPool
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Help Desk Analyst
Help Desk Analyst is a Customer Service Help Desk Analyst Job at Map located in Chesapeake VA. Find other listings like Help Desk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.
Help Desk Analyst is a Customer Service Help Desk Analyst Job at Map located in Chesapeake VA. Find other listings like Help Desk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.