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Travel Helpdesk Analyst
Location:
Huntsville, AL
Description:
Job Summary: This position will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional customer service and expertise in resolving travel related issues. Job Description: Serve as Defense Travel Administrator (DTA) providing expertise to resolve travel related issues via phone, email, and one-on-one service Interface with Travel Management Company (TMC) and travelers to efficiently arrange their travel authorizations and vouchers Provide professional customer relations/service and knowledge to the MDA community and other associated DoD entities for cross-organizational travel Advise travelers on DoD Joint Travel Regulations and the established MDA Travel Business Rules Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system responsible for initiation of new applications, increase of charge limits, the transfer of account to MDA, and other actions as required Capture and generate daily system issues and metrics Provide daily coordination and reconciliation of issue status Expand data collection and metrics reporting as new requirements emerge Provide executive summary reports, and applicable metrics to facilitate process improvement and issue resolution Conduct various monthly travel quality assurance reviews Complete required and directed periodic travel reports to identify errors, anomalies and statuses, and make necessary travel corrections and updates Develop and provide classroom and virtual training for required travel tools Job Requirements: Experience with the Defense Travel System (DTS) Working knowledge and understanding of DoD Travel Policies and Regulations Excellent written and verbal communication skills Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype and in-person) Capable of performing financial analysis and generating executive summary reporting Prior MDA experience is desired but not required Security / Educational Requirements: Active US Security Clearance BA/BS in a related field and 5 years' experience, or MA/MS in a related field and 3 years' experience Vali Incorporated is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. If you are an individual with a qualified disability or a disabled veteran, you have the right to request a reasonable accommodation; if you are unable or limited in your ability to use or access, Vali Incorporated website as a result of your disability. You can request a reasonable accommodation by contacting Human Resources at (256) 327-XXXX or XXXX@valicorp.com. Job Posted by ApplicantPro
Company:
Vali
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Travel Helpdesk Analyst
Travel Helpdesk Analyst is a Customer Service Help Desk Analyst Job at Vali located in Huntsville AL. Find other listings like Travel Helpdesk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.
Travel Helpdesk Analyst is a Customer Service Help Desk Analyst Job at Vali located in Huntsville AL. Find other listings like Travel Helpdesk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.