This listing was posted on ApplicantPro.
Medical Receptionist - JBHC
Location:
Philadelphia, PA
Description:
John Bell Health Center Medical Receptionist Job Description Department: Philadelphia FIGHT Community Health Centers John Bell Health Center Supervisor: Practice Manager Hours: Full-Time, 40 hours per week; occasional early mornings as needed; extended evening hours Philadelphia FIGHT is a leading Federally Qualified Health Center with four clinical sites, providing access to state-of-the art, culturally competent primary care, advocacy, social services, consumer education, and outreach for all patients in need, regardless of HIV status or insurance status. Philadelphia FIGHT, initially founded in 1990 as a comprehensive AIDS service organization, is now a Federally Qualified Health Center with four clinical sites, providing access to state-of-the art, culturally competent primary care, advocacy, social services, consumer education, and outreach for all patients in need, regardless of HIV status or insurance status. Under the direction of the Medical Director and Practice Manager to streamline workflows while upholding the integrity of Philadelphia FIGHT. We are seeking a passionate and motivated Medical Receptionist to support us at the following site: The John Bell Health Center , FQHC site of Philadelphia FIGHT's Community Health Centers, is a comprehensive medical clinic that provides primary health care to adults ages 18 and older. The John Bell Health Center was established to provide care to individuals living with chronic health conditions as a result of socio-economic factors including a history of incarceration. Our mission is to provide a safe space for people to access culturally competent health care regardless of their insurance status or ability to pay. In collaboration with a prevention-focused program, Institute for Community Justice, the John Bell Health Center supports and cares for people affected by the parallel crises of HIV and mass imprisonment. The patients and staff at Philadelphia FIGHT are diverse, representing a broad spectrum of race, religion, gender identity, sexual orientation, HIV status, and physical ability. As such, it is imperative that candidates demonstrate sensitivity to the needs of various populations. The ideal candidate is professional, friendly, innovative, emotionally intelligent, intellectually curious, hard-working, reliable, computer savvy and open to new ideas. This person will take a trauma-informed, patient-centered approach to dealing with patients and their families. Position Summary The Medical Receptionist offers friendly, courteous and confidential assistance to all visitors and/or patients upon arrival. Collects and verifies accurate demographic and insurance information. Uses electronic health information/automated systems to expedite the process. Must be able to multi-task and work with others in a team environment. The Medical Receptionist assists with managing all tasks related to the front desk area including scheduling, patient registration, patient check-out and co-pay processing, and handling and prioritizing telephone and mail communication. The Medical Receptionist will also work collaboratively with the staff from the other Philadelphia FIGHT health centers and satellite offices. Job Responsibilities Medical Reception Provide mentoring and training with a focus on customer service, teamwork, communication, and conflict resolution for reception staff. Provide coverage for Medical Receptionists, Call Center Representative, Medical Records and Referrals team. Ensures accurate patient insurance eligibility checks are performed on a consistent basis. Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients Review schedules to ensure insurance eligibility prior to patient appointment and ensures patient records are complete. Work closely with the Practice Manager to handle patient complaints and follows through the patient complaint process to ensure an excellent customer service experience. Ensures that procedures are followed in order to request and collect all appropriate fees at check-in. Ensure timely completion of scanning. Take initial patient complaints. Complete follow up on patient complaints that are generated from front desk interactions. Ensure hospitality is operating appropriately according to all policies and procedures Ensure proper receipt of patient payments Perform all functions of the Receptionist/Scheduler as needed Maintain patients' and visitors' privacy and confidentiality. Treat all (staff, patients and guests) with courtesy and respect. Greet Patients and visitors Answer and triage phones calls Check-in patients which include but not limited to the following: Collecting paperwork Updating demographic information Verifying insurance and pharmacy of preference Collecting payment and explaining sliding fee schedule Kiosk updates Enrolling into patient portal Schedule, change, and cancel patient appointments using electronic practice management program. Scan medical records to the electronic medical record system. Manage waiting room by ensuring that all patients are processed appropriately. Generate referrals and prior authorizations to outside medical providers and insurers Confirm next day appointments Pre-certify insurance for the next week's appointments Other Duties Add, update and terminate alerts Support Benefits Counselor with insurance eligibility and sliding fee schedule as needed Assist in maintaining a calm atmosphere in waiting area Ensure package delivery process is followed Allow clinic access to staff, guests, and patients and identified delivery personnel only. Log and report any unusual activity. Assist in de-escalation efforts when patients or visitors become upset or agitated. Attend all required staff meetings (once weekly) and participate in daily huddles Communicate with team members in a professional and respectful manner. Work in compliance with all medical policies. Work in compliance with standards such as VFAR, OSHA, HIPAA, HRSA, CLIA and funding body regulations. Demonstrate commitment to clinical care and confidentiality. Report all concerns, in a professional manner, to the practice manager and/or medical director. Contribute to process the practice's process and quality improvement goals Demonstrate professionalism in all interactions with patients and co-workers. Requirements Minimum Qualifications 1. 2 years' Experience in an outpatient primary care medical setting, experience in an FQHC front desk setting preferred 2. Proficiency in Microsoft Office with focus on excel skills; Savviness with multiple Technology platforms (Microsoft Office, RedCap, Electronic Health Records, Etc.). 3. Excellent written and verbal communication skills. 4. Strong analytical and time management experience and ability to manage multiple tasks simultaneously. Qualifications Must be able to demonstrate judgment, patience, integrity, organization, and prioritization in multi-task environment. Needs to have attention to detail, dependability, listening and communication skills, and flexibility. Candidates must possess strong communication skills, the ability to multi-task and excellent an attention to detail and follow-up skills. Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma would be helpful. Needs to be competent in the use of Electronic Medical Record Systems. Bilingual (Spanish/English) preferred Ability to work independently and to motivate team. Ability to handle stressful situations while providing exceptional customer service. Prior experience delivering services to persons with histories of homelessness, mental illness, substance dependence, and trauma would be helpful. Excellent communication skills including diplomacy and tact with patients. Ability to display non-judgmental attitude. Ability to remain solution-focused and respectful in all interactions with staff, co- workers, vendors, and clients. Excellent problem-solving and conflict resolution skills. Ability to work in an atmosphere where people may be hostile or abusive. Knowledge of de-escalation methods or willing to be trained in these methods Certification Within 30 days of hire, complete training in Blood borne pathogens, Post exposure prophylaxis, CLIA, and HIPAA regulations . Knowledge General knowledge base in science, medicine, and the running of a medical clinic. Demonstrate the ability to understand the overall purpose of clinical care and importance of support staff. Compensation Competitive salary and benefits Physical Demands Ability to work and sit in front of and view a computer screen for long periods of time Ability to lift 20 lbs. and pushing up to 10 lbs. on occasion Ability to continuously stand, walk or sit Ability to bend, climb stairs frequently and to squat occasionally Standard accessibility and mobility required Work Environment Primarily works on-site in one location in a clinical office environment but may commute to other FIGHT locations (onsite or offsite) as needed. Infrequently commute to locations throughout the City of Philadelphia for meetings (and occasionally out of town to attend workshops, seminars, trainings, and conferences). Work hours are subject to change based upon clinic needs and this staff will be required to work occasional evenings, weekends, and late nights (advanced notice will be provided). Other Initial probationary period is three months. Performance of other tasks may be assigned on an as-needed basis. Philadelphia FIGHT requires proof of completed COVID-19 vaccination series for all new employees hired. FIGHT is and EEO, Affirmative Action, LGBTQ, people living with HIV/AIDS, and protected veterans' institution.
Company:
Philadelphia Fight
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Medical Receptionist - JBHC
Medical Receptionist - JBHC is a Clerical Medical Receptionist Job at Philadelphia Fight located in Philadelphia PA. Find other listings like Medical Receptionist - JBHC by searching Oodle for Clerical Medical Receptionist Jobs.
Medical Receptionist - JBHC is a Clerical Medical Receptionist Job at Philadelphia Fight located in Philadelphia PA. Find other listings like Medical Receptionist - JBHC by searching Oodle for Clerical Medical Receptionist Jobs.