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Banquet Captain (Full-Time)
Location:
Rochester, NY
Description:
banquet captain Department: Food and Beverage Reports To: Banquet Manager Supervises: Banquet Servers, Banquet Housemen Job Description: To consistently achieve the service and product delivery standards with a high degree of member care and service throughout the banqueting experience and to provide an exceptional and memorable guest experience. The Banquet Captain is responsible for assisting the Banquet Manager in the direction and operation of the Banquet Department in accordance with Oak Hill Country Club standards. General Requirements: Complies with Oak Hill Country Club's Acorns of Excellence. Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards. Exceptional attention to detail. Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests. Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships. Able to consistently perform tasks with little direct supervision. Works harmoniously and professionally with co-workers. Job Requirements: Exceptional knowledge of all Oak Hill banquet standards and operating procedures. Under general supervision, coordinates and supervises banquet events based on client specifications documented in the Banquet Event Order. Works with Banquet Manager, Executive Chef, Banquet Chef and other F&B Managers to coordinate personnel requirements for banquet functions. Supervises and directs banquet staff during all phases of a banquet event. Effectively and regularly communicates expectations and service goals to staff. Assists in the creation and implementation of employee incentives and morale-boosting programs. Assists in the development and execution of short- and long-term department goals. Coordinates food service between kitchen and banquet service staff. Inspect all linens daily for proper appearance. Assists with inventory of all banquet service ware, equipment, and supplies to meet required needs. Ensures that all event setups including furniture, food and beverage, AV, etc. are accurate and ready within time guidelines. Acts as the point-person for banquet contact at the beginning of events and during scheduled breaks to ensure all needs are being exceeded. Participates in or conducts pre-function meeting with servers to ensure smooth, efficient service; assigns server stations and coordinates the timing of courses. Ensures that all banquet staff are well-groomed and in proper uniform. Assists with training, supervising, scheduling and evaluating of banquet service staff. Assists with administrative duties including but not limited to payroll, printing, completing logs, inventory and supply requisitions. Assures the neatness, cleanliness and safety of all banquet areas. May serve "VIP" guests. May serve smaller banquet functions during slower periods of the year. Assures that state and local laws and the club's policies and procedures for the service of alcoholic beverages are consistently followed. Analyzes accurately situations requiring solutions and adopts an effective plan of action. Notifies management of member and guest complaints. Oversees breakdown of event, including clean-up activities and securing the facilities. Completes a daily after-event "Banquet Recap" to report any issues, timing changes, added requests by the contact, increased/decreased guest count and other necessary information are communicated to the Leadership and Catering Team. Ensures that all appropriate charges are billed correctly to each event and submitted to the Catering or Accounting Department. Attends Banquet Department meetings and confers with management to identify, plan and develop methods and procedures to obtain greater efficiency. Completes other appropriate assignments made by the Banquet Manager and Director of Clubhouse Operations. Physical Requirements: Must be able to continuously sit, stand and walk a minimum of 8 hours. Must be able to bend, kneel, push and pull over the course of a shift. All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards. Will be required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements. Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts. Must be 18 years of age. Must have a reliable form of transportation to and from work. Qualifications: Education: Bachelor's degree in Hospitality, Sports or Recreational Management or Business preferred. Experience: Minimum two years of private club experience. Previous banquet, fine dining, and/or a la carte dining experience. Licenses & Certificates: Ability to obtain and/or maintain any government-required licenses, certificates, or permits. Valid driver's license. Food safety certification. Alcohol beverage certification. Certification in Basic CPR, AED and First Aid.
Company:
Oak Hill Country Club
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Banquet Captain (Full-Time)
Banquet Captain (Full-Time) is a Hospitality Banquet Manager Job at Oak Hill Country Club located in Rochester NY. Find other listings like Banquet Captain (Full-Time) by searching Oodle for Hospitality Banquet Manager Jobs.
Banquet Captain (Full-Time) is a Hospitality Banquet Manager Job at Oak Hill Country Club located in Rochester NY. Find other listings like Banquet Captain (Full-Time) by searching Oodle for Hospitality Banquet Manager Jobs.