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Assistant Service Manager/Shop Foreman
Location:
Columbia, SC
Description:
Position Summary The Assistant Service Manager/Foreman is responsible for working in coordination with the Service Manager to insure the smooth and profitable operation of the dealership's service department while working with technicians, advisors and the parts department, as well as various others. Responsibilities: Report to management any circumstances that compromise the integrity of the dealership Dispatch work to technicians Quality check completed jobs Ensure that all the necessary shop equipment is in proper working condition Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly in coordination with manager and advisors as necessary Ensure that proper service sales techniques are being used by advisors Meet with service manager and general manager at least once a month to review current service department performance. Communicate with customers before issues arise and get involved in escalated customer issues Follow all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals Maintain the highest possible standards of workmanship, advise technicians of service CSI on a daily basis Serve as liaison with factory representatives in the absence of fixed operations or service director Properly document employee behavior that may result in punitive job actions such as termination Assure proper repair order flow to satisfy warranty/dealership/business office requirements Maintain reporting systems required by general manager, company and manufacturer Direct and schedule the activities of all department associates Assist with training, motivating and counseling all service department staff Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, etc. Maintain customer satisfaction index rating above district Hyundai/Genesis or Import background experience encouraged but not required Other duties as required by Service Manager
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More About this Listing: Assistant Service Manager/Shop Foreman
Assistant Service Manager/Shop Foreman is a Production Service Manager Job at Stivers Hyundai located in Columbia SC. Find other listings like Assistant Service Manager/Shop Foreman by searching Oodle for Production Service Manager Jobs.
Assistant Service Manager/Shop Foreman is a Production Service Manager Job at Stivers Hyundai located in Columbia SC. Find other listings like Assistant Service Manager/Shop Foreman by searching Oodle for Production Service Manager Jobs.