This listing was posted on ApplicantPro.
Sales Operations Coordinator
Location:
Plano, TX
Description:
Location: Plano, TX Job Description: A Sales Operations Coordinator is responsible for working with new and existing customers to ensure their post-sales onboarding experience is successful and delightful. The CSR will play an important role as an advocate for customers, providing Noodoe with insight on how best to serve customer's needs. As part of the Noodoe Sales team, you will drive customers through various stages of onboarding. This position requires the ability to establish cooperative and positive working relationships across all internal Noodoe teams to achieve the highest levels of customer satisfaction and success. Key Duties and Responsibilities: ● Directly supports and or manages end to end post-sales customer onboarding from invoicing, shipping & delivery through activation of chargers and EV OS set up. ● Engages with existing customer base regarding shipping, delivery, training and support issues. ● Provides clear, concise, and informative account information in response to customer inquiries. ● Proactively maintains sales and onboarding systems with current customer or order information. ● Performs cross-functional assistance when called upon for strategic customers / orders. ● Supports Sales Operations Manager with the creation of or enhancements to existing post-sales and onboarding processes. ● Provides feedback to internal teams around onboarding process improvements. ● Drives customer issue resolution using standard process/procedures in coordination with supporting resources. ● Assist sales team with grants and incentive reporting ● Collaborates with multiple cross-functional teams such as technical support, Noodoe University and Orders teams to ensure a smooth customer experience. ● Provides support for the Sales team on various customer touch-point exercises, such as marketing campaigns. ● Provides support to Sales Operations Manager on various tasks, reporting and projects. ● Assists with creating and implementing customer communications. ● Maintain a daily project schedule tracker for all units currently in deployment. ● Responsible to ensure the activation & commissioning of EVSE units by working directly with Technical team to ensure all customer units are online. Responsible for communicating with customer and internal Noodoe teams on project progress, delays, and issues on project delivery. ● Work with Sales Directors and Sales Managers to build customer relationships as a partner and customer 'value proposition' during the execution of projects. ● Perform 'Site audits' for partner and customer locations to perform the highest level of customer satisfaction. This would include reviewing partner sites, reviewing issues and taking initiative to work with proper internal teams to resolve issues. ● Perform office admin support, such as handling incoming and outgoing mail, and acting as the office phone operator etc. ● Has strong analytical, written, verbal communications and documentation skills. Ability to build on existing relationships and communicate with internal and external technical and nontechnical staff about project specifics.
Company:
Noodoe
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Sales Operations Coordinator
Sales Operations Coordinator is a Production Operations Coordinator Job at Noodoe located in Plano TX. Find other listings like Sales Operations Coordinator by searching Oodle for Production Operations Coordinator Jobs.
Sales Operations Coordinator is a Production Operations Coordinator Job at Noodoe located in Plano TX. Find other listings like Sales Operations Coordinator by searching Oodle for Production Operations Coordinator Jobs.