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Sales Coordinator
Location:
Lexington, KY
Description:
The Campbell House Lexington - Curio Collection by Hilton is a gem located in the rolling hills of Kentucky. Our recent renovation has enhanced the classic elegance and southern charm while maintaining the rich history of the boutique hotel. We are seeking an experienced Sales Coordinator, to join our dynamic team! You must be a motivator and passionate about providing service excellence to others. Job Summary Assist Director of Sales, Sales and/or Catering Manager(s), Convention Services Manager(s) in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team, as well as light selling duties to small groups and functions. Qualifications Education & Experience: Experience in a hotel sales office preferred. High School diploma or equivalent required. Ability to type 55 wpm. Proficient with Microsoft operating Systems and Delphi.fdc. Physical Requirements: Long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Mental Requirements: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests. Must be able to work with and understand basic arithmetic functions. Personal Requirements: Excellent communication skills and demonstrated ability to build rapport and trust with guests/employees. Creativity enjoy thinking outside of the box/norm to generate new ideas. Flexibility remain open to change. Teamwork able to balance independent work with the needs of the team in order to achieve individual, team and hotel goals. Tenacity able to push through obstacles. Key Areas of Responsibility Essential Requirements: Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with hotel standards, scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands. Maintain high standards of personal appearance and grooming (per brand standards). Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. Maintain Sales files in an organized fashion and as per specified standards. Answer phones; qualify incoming inquiry calls and ensuring all inquiries are dealt with accurately, timely and in a professional manner. Type sales contracts, BEOs, correspondence, reports, forms, direct mail pieces, etc., as needed by team. Maintain file system to ensure office is organized and efficient. Maintain Delphi.fdc, ensuring consistent, accuracy and proper working order. Assist managers on creative projects including proposals, direct mail pieces, invitations, special events, etc. Maintain timely and effective paper flow and communication within department and to other departments. Maintain flow of sales contracts through proper distribution to client, team, and to appropriate dept. head. Quotes prices for meeting inquiries and works with proper manager to handle small groups of less than 10 rooms and small meetings of less than 10 people. Work with proper manager to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc. Distribute BEOs, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups. Assist guests and clients with small changes, requests, etc., and complete needed paperwork for Manager. Site inspections for the department as needed. Assist with rooming lists and individual reservations as needed. Enters group pickup in Delphi.fdc daily and enter preferred production in Delphi.fdc monthly. Maintain flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files. Monitor/Ordering office supplies and sales collateral to ensure proper inventory at all times with full packets, collateral, supplies and promotional items. Call clients for guarantee numbers for functions 72 hours prior, create/close house accounts and complete AV order. Organize in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed. Attends BEO meeting weekly, and any other meetings pertaining to department. Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff. Be familiar with all hotel and sales policies and house rules. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values: Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Pay Range: $17 - $20 Full-Time / Benefits
Company:
The Campbell House Lexington, Curio Collection By Hilton
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Sales Coordinator
Sales Coordinator is a Sales Sales Coordinator Job at The Campbell House Lexington, Curio Collection by Hilton located in Lexington KY. Find other listings like Sales Coordinator by searching Oodle for Sales Sales Coordinator Jobs.
Sales Coordinator is a Sales Sales Coordinator Job at The Campbell House Lexington, Curio Collection by Hilton located in Lexington KY. Find other listings like Sales Coordinator by searching Oodle for Sales Sales Coordinator Jobs.