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IT Project Coordinator / Queue Manager (contract)
Location:
Abee
Description:
Requisition Number: 95682 IT Project Coordinator/Queue Manager Canada (remote) Duration: 3-6 Months Start Date: February 2024 About the Company: Insight Enterprises is a Technology Solutions Provider serving local, national, and international clients in 190 countries. In Canada, Insight has a robust staffing department that specializes in placing talented technical candidates in highly sought-after roles across the country. Description: Our client, in the financial services sector and based in Calgary, is currently seeking an IT Project Coordinator/Queue Manager to join an endpoint migration project kicking off February 2024. In this role, the IT Project Coordinator/Queue Manager will oversee the efficient handling of service requests, incidents, and tasks. You’ll collaborate closely with technical teams, prioritize workloads, and ensure timely resolution of IT issues related to the endpoint migration project. Responsibilities: Monitor and prioritize incoming service requests, incidents, and tasks. Assign trouble tickets to appropriate individuals based on expertise and workload. Allocate resources (such as service desk, deskside support technicians, or engineers) to address tickets in a balanced manner. Ensure that critical incidents receive immediate attention. Track and analyze queue performance metrics, including response time, resolution time, and backlog. Implement strategies to improve efficiency and reduce ticket aging. Collaborate with other IT teams, stakeholders, and vendors to resolve complex issues. Communicate status updates to end-users and management. Continuously evaluate and enhance queue management processes. Identify bottlenecks and implement solutions to streamline workflows. Requirements: A degree or diploma in Computer Science, Information Technology, or Project Management, or equivalent experience in related field. 2-5 years’ experience in IT service management, queue management, or related field. Experience with. Visit ListedBuy for more information.
Company:
Insight Enterprises
Posted:
January 18 on ListedBuy
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IT Project Coordinator / Queue Manager (contract) is a Other Art & Media Jobs Project Coordinator Job at Insight Enterprises located in United States. Find other listings like IT Project Coordinator / Queue Manager (contract) by searching Oodle for Other Art & Media Jobs Project Coordinator Jobs.
IT Project Coordinator / Queue Manager (contract) is a Other Art & Media Jobs Project Coordinator Job at Insight Enterprises located in United States. Find other listings like IT Project Coordinator / Queue Manager (contract) by searching Oodle for Other Art & Media Jobs Project Coordinator Jobs.