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Customer Service Coordinator, contract | Customer Service Representative, Service Coordinator in O1

This listing was posted on ListedBuy.

Customer Service Coordinator, contract

Location:
Mississauga
Description:

Sangeetha discovered DIVERSITY working at TJX Interacting with our diverse Associates is part of Sangeetha's everyday role. When you work with us, you too will be part of our dynamic culture where every day will be full of new opportunities to bring fresh ideas-and a whole lot of fun! What you'll discover Eligible Associates can look forward to: State-of-the-art amenities at our eco-friendly Home Office. Take a tour HERE! One-of-a-kind, inclusive culture Dedicated training and on-the-job resources to enhance your development Merchandise discount for yourself and eligible family members at all TJX Canada stores Associate and Family Assistant Program to support healthy living What you'll do It's safe to say, there's no shortage of variety in what we do. Here are some key responsibilities of the role: This position is responsible for responding to and resolving customer inquiries and concerns for WINNERS, Home Sense and Marshalls stores across Canada. Responsible for effectively and efficiently responding to customer inquiries, resolving any conflicts or challenges that have been identified Liaise with stores to investigate customer opportunities and/or respond to inquiries by communicating action plan to ensure amicable customer resolution Review and approve with Supervisor: authorization, monetary compensation to customers, documenting information within customer service database, keeping team members informed of cases as they arise Provides feedback on customer experiences received with Supervisor to share with internal partners, including but not limited to Loyalty, Marketing, Systems, Loss Prevention, Store Operations What you'll need To begin your career with us, you'll have: College Diploma or Bachelor's Degree in Retail or Business Management preferred Minimum of 2 years in customer service function. Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately; able to develop and. Visit ListedBuy for more information.
Company:
TJX Canada
Posted:
January 20 on ListedBuy
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