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Operations Business Analyst
Location:
Brookfield, WI
Description:
Operations Business Analyst About us Common Ground Healthcare Cooperative is a "who" not a "what." As a cooperative, we are thousands of Wisconsin residents buying health insurance together, supported by a staff focused on providing the best possible service to our members. We are a not-for-profit cooperative, governed by a Board of Directors made up of members who purchase our health insurance. Any earnings are returned to our members in the form of lower prices and better services. Our Culture We are here because we can make a difference in the lives of others. We believe that serving our community is meaningful work and we hold it in the highest regard. We are vibrant, dynamic, and value-focused individuals who welcome different points of view, perspectives, and thoughtful solutions to challenges. We encourage teamwork, integrity, mutual respect, honesty and doing the right thing. We know the importance of showing appreciation for a job well done, celebrate our achievements, and make room for fun and laughter in the workplace. Our Job We are continuously improving our efforts to serve our members and lower their overall healthcare cost through our three key pillars: Advocacy - Partnership - Innovation. Does this sound like a culture you'd like to be a part of? Come join a fun team of committed professionals! How You'll Make a Difference The Operations Business Analyst will work with the operations business owners to define a future state for operational excellence and prioritize projects to achieve future state. The Operations Business Analyst is the liaison between business owners and the IT support functions. Analyst is responsible for driving improvements to Member Services, Enrollment and Billing, Claims and other operational departments. The position will serve as a key technical and business process resource for the operations business area leadership team, and act as a liaison between Operations and IT. With consultation to the operational business owners, this role documents business requirements, develops test plans/scripts, performs user acceptance testing, and coordinates on Training development. The role supports establishing processes and workflows to support high quality, efficient, effective operations. This position regularly conducts call data analysis and recommends improvements to business processes and implements the same, as appropriate. Utilize Your Skills By: Supports the creation of the plan to achieve company goals related to the operational departments of Member Services (call center), Enrollment and Billing, Claims and Sales, with a focus on increasing the efficiency and improving overall quality results; Creates test plans and performs user acceptance testing (UAT) of new system functionality; Analyzes the feasibility of, and participates in the elicitation of requirements for, new systems and enhancements to existing systems; ensures system design fits the needs of the users; Analyzes and evaluates various workflow processes to achieve optimum performance; Develops policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external service; Serves as Operations subject matter expert for IT managed system projects or other corporate project initiatives; Creates and/or assists with documenting new operational business processes, related to the implementation of system changes; Conducts research and root cause analysis on various issues to identify and resolve issues; Determine the prioritization of issues by identifying report needs and collaborating with the data analyst team to create such reports, where needed; Conducts analysis around various processes to ensure accuracy of system configuration; Provides technical and process assistance in training, mentoring, and coaching end-users; Directs or participates in studies of new and existing related programs and related projects to determine feasibility, resolve problems including organizational, procedural, technical and fiscal research and analysis; Ensures efficient utilization of resources; All other projects and tasks as assigned. What You'll Need to Bring: Bachelor's Degree or equivalent work experience required 3+years of health insurance industry experience is preferred 3+years of experience with systems testing Experience with configuring software is preferred Advanced or Intermediate skill level utilizing Excel Proficient in Microsoft Office 365 Proven ability to evaluate operations and realign tasks and activities to appropriate level, including ability to plan, audit, monitor and control workflows Solid organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail Strong interpersonal skills and the ability to build relationships with stakeholders, including staff and external vendors Demonstrated proactive approaches to problem-solving with strong decision-making capability Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of member service and response Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment Forward thinker, one who actively seeks opportunities and proposes solutions General Requirements: Maintains attendance according to Company standards; must be punctual Adheres to Company policies and procedures Comply with all requirements of Health Insurance Portability and Accountability Act (HIPAA) Ability to treat others with dignity, respect, and courtesy Ability to maintain patient, employee, and proprietary confidentiality Ability to provide professional image and act professionally Ability to be flexible and adapt to changing situations We've Got You Covered CGHC offers a comprehensive benefit package and broad range of programs to meet the needs of our employees to help protect your health, wealth, and future. Job Posted by ApplicantPro
Company:
Common Ground Healthcare Cooperative
Posted:
January 25 on ApplicantList
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More About this Listing: Operations Business Analyst
Operations Business Analyst is a Production Business Analyst Job at Common Ground Healthcare Cooperative located in Brookfield WI. Find other listings like Operations Business Analyst by searching Oodle for Production Business Analyst Jobs.
Operations Business Analyst is a Production Business Analyst Job at Common Ground Healthcare Cooperative located in Brookfield WI. Find other listings like Operations Business Analyst by searching Oodle for Production Business Analyst Jobs.