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Floor Manager
Location:
Washington, DC
Description:
The Tale of Kr aken At Kraken , we live boldly and act differently. We're a crew built of dreamers that collaborate to Deliver the Unexpected every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely welcomed and part of our community. As moment makers, we produce immersive experiences where people feel recognized as human-first, allowing us to positively impact, empower, and collectively celebrate others. Along the way, we foster community by ensuring that we are fulfilling our core mission in all our interactions, be they with guests, our partners, and each other. Why Join Our Crew? Situated in the heart of Washington, DC, Kraken Kourts & Skate s is not your traditional tavern, it's a venue offering multiple experiences including the 2 nd largest indoor pickleball facility on the east coast, a roller-skating rink, and bar service, catering to small and large-scale events . It is a place our guests go to have a cold beer , catch up with friends, and enjoy multiple family-friendly experiences all under one roof . We live boldly and act differently. It is our collective efforts that ensure successful experiences for our patrons, company, and ourselves. Which is why we foster a welcoming and accepting work environment . From Captain to Crew we all live, breathe and hold each other accountable to the Kraken Core Values. Our success is crafted through an all-hands-on-deck approach to every task. We are dedicated to mastering the minutia in all we do and thrive as a tightly knit team with an infectious entrepreneurial spirit . We celebrate our victories together, while collectively learning and growing from our failures. Joining our crew means being part of something bigger than yourself and sharing in a vision of a successful future for Kraken and for each other. Role Description Kraken Kourts & Skate s is actively seeking an amazing floor manager to join our crew. Floor m anager s arrive at each of their scheduled shifts ready to provide excellent guest experiences, exceeding guests' needs and expectations. A talented Floor Manager works efficiently in high-pressure environments and remains attentive to the needs of guest s and crew members. With excellent troubleshooting skills, f loor m anagers work alongside their cr ew to ensure guest service issues or questions are addressed to the guest's satisfaction. The y provi de the perfect combination of professional and personable interactions all while driving consistency in service and product. Floor m anager s utili ze their knowledge of current alcohol laws to promote a safe and compliant space for crew and guests. Can you provide world class leadership? Are you approachable and friendly in all guest interactions? Do you thrive in a fast-paced, high-octane environment? If you're a natural leader , this floor manager position may be for you ! A re you ready to catch the creative winds in your sail, and help us Deliver the Unexpected? Apply now! Responsibilities Maintain ing a neat, organized front-of-house environment Assist ing with opening/closing tasks and side work Ensuring safety and food & beverage quality standards are met Managing online ticketing platforms for internal data tracking and an elevated guest experience Managing rental counters and efficiently administering rentals for guests Keeping guests happy and handling complaints appropriately Building rapport with our guests and vendors M aintaining a positive image of the Kraken brand at all times Collaborating with our partners when they promote their products in our units Sharing event details provided by the marketing and operations team s to ensure our brands are advertised effectively and efficiently Putting on a remarkable show, producing Kraken branded events. Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit FLOOR MANAGER QUALIFICATIONS Relevant service or hospitality experience Ability to work safely and efficiently Ability to speak to groups Experience working with Point of Sale (POS) and reservation system s Flexible availability Commitment to and alignment with the company's core values Attend huddles to gain knowledge and understanding of our various events and locations Ability to operate point-of-sales systems A bility to take and place food and beverage orders accurately. Ability to stand and/or walk for prolonged periods of time Ability to lift and carry up to 25 pounds for short periods of time ARE YOU READY TO JOIN OUR MANAGEMENT TEAM? If you're a talented floor manager that can provide stellar customer service in our unique tavern please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! Job Posted by ApplicantPro
Company:
Kraken
Posted:
January 25 on ApplicantList
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More About this Listing: Floor Manager
Floor Manager is a Executive Manager Job at Kraken located in Washington DC. Find other listings like Floor Manager by searching Oodle for Executive Manager Jobs.
Floor Manager is a Executive Manager Job at Kraken located in Washington DC. Find other listings like Floor Manager by searching Oodle for Executive Manager Jobs.