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Customer Service Executive | Customer Service Representative in Customer Service Job at Cameo Cons1

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Customer Service Executive

Location:
Coatham Mundeville
Description:

We are actively seeking a dynamic and customer-oriented individual to join this established company based in Redditch. This exciting opportunity is for a Customer Support Executive, and is a newly developed role on site, responsible for promoting and selling products. You will be supporting the sales team in delivering excellent customer support to all customers. We are actively seeking a dynamic and customer-oriented individual to join this established company based in Redditch. This exciting opportunity is for a Customer Support Executive, and is a newly developed role on site, responsible for promoting and selling products. You will be supporting the sales team in delivering excellent customer support to all customers. This role involves processing customer orders, responding to inquiries effectively, supporting the sales team, and proactively exceeding customer expectations. Key responsibilities for the Customer Service Executive Answer inbound calls and emails, dealing with general customer enquiries and day-to-day orders Load sales orders and customer forecasts/schedules onto the CRM system Manage inbound orders from overnight and long lead time suppliers Manage outbound shipping dates to customers and coordinate with the warehouse team Ensure customers are set up correctly and maintain up-to-date information on the system Ensure outstanding support for customers, meeting all expectations and requirements Support the sales team and manage workload throughout the department Follow up on all quotations and input feedback into the CRM system Manage and maintain customer future order books, identifying potential issues Liaise with the warehouse team to coordinate shipments Respond to customer returns Support the team in managing vendor managed inventory customers Manage call off orders to ensure contract timeline and dispatch, liaising with the sales team Produce standard, regular, reports which support the sales team Ensure the smooth flow and use. Visit ListedBuy for more information.
Company:
Cameo Consultancy Recruitment
Posted:
January 25 on ListedBuy
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More About this Listing: Customer Service Executive
Customer Service Executive is a Customer Service Customer Service Representative Job at Cameo Consultancy Recruitment located in United States. Find other listings like Customer Service Executive by searching Oodle for Customer Service Customer Service Representative Jobs.