This listing was posted on ListedBuy.
Guest Services Manager
Location:
Coatham Mundeville
Description:
Job Title: Guest Services Manager Location: Flexible Salary: Up to £50,000Are you passionate about representing the voice of the customer Do you have experience in handling guest feedback and complaints We are seeking a dynamic and experienced Senior Manager for our Guest Services department to ensure the highest level of guest satisfaction across this reputable QSR business. Responsibilities of the Guest Services Manager Define strategies for acquiring guest feedback, comments, and ratings from various sources. Provide timely and effective responses to guest comments, utilizing electronic and verbal communication as appropriate. Implement appropriate guest compensation when necessary and track and report on effective guest recovery. Manage the collection, compilation, and reporting of feedback and ratings to the business. Define and manage the content and presentation of data for various business levels, internally and with the Franchise community. Provide analysis and insights to assist in identifying areas for improvement and trends that may impact the business. Manage relationships with outside service providers, ensuring Service Level Agreements are met. Identify necessary changes in SLAs, propose solutions for approval, and implement changes while monitoring the benefits to the business. Proactively identify recurring guest issues, collaborate with relevant departments to address root causes, and monitor changes for effectiveness. The right Guest Services Manager Experience in handling guest feedback, preferably from call centres or customer service arenas. Strong analytical and reporting skills. Effective communication and collaboration skills. Proven ability to drive change and implement solutions. Mindset focused on advocating for the guest. Job Title: Guest Services Manager Location: Flexible Salary: Up to £55,000. Visit ListedBuy for more information.
Company:
Corecruitment
Posted:
January 31 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Guest Services Manager
Guest Services Manager is a Executive Manager Job at Corecruitment located in United States. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.
Guest Services Manager is a Executive Manager Job at Corecruitment located in United States. Find other listings like Guest Services Manager by searching Oodle for Executive Manager Jobs.