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Service Desk Incident Coordinator
Location:
Coatham Mundeville
Description:
Service Desk Incident Coordinator Polar Recruitment are currently recruiting on behalf of a prestigious global brand in the Technology sector for a Service Desk Incident Coordinator to join the ICT Services & Support Team Service Desk Incident Coordinator Polar Recruitment are currently recruiting on behalf of a prestigious global brand in the Technology sector for a Service Desk Incident Coordinator to join the ICT Services & Support Team Reporting to the Service Desk Team Leader, the Service Desk Incident Coordinator will be tasked with receiving and logging first line technical queries and requests from internal and external customers on Service Management platforms, resolving or escalating as required. Service Desk Incident Coordinator - responsibilities Receive and log first line technical queries Provide first line support, resolving issues over the phone or escalating to second line support. Monitor and respond to the Incident Management email inbox. Diagnose and log incident tickets on the incident management system and escalate to appropriate resolver group. Log all queries via incident call management systems, updating call status where appropriate and closing calls once actions are complete. Single point of contact on key accounts for Account Managers/Partners for queries/escalations. Request despatch of spare parts via Service Operations Administration, and request field service call via the Service Scheduling Team if required. Adhere to agreed SLA’s, monitoring calls, and escalating any outside of SLA for resolution. Service Desk Incident Coordinator - Skills & experience Previous experience in a similar 1st Line IT Service Desk/Incident Coordinator position. Experience using Service Desk/Incident Management/Call Logging tools. Good technical knowledge of IT Software, Hardware/Peripherals etc. Relevant qualifications highly desirable e. g. IT Degree, A+ etc. Excellent telephone manner, with very strong customer service skills. Strong. Visit ListedBuy for more information.
Company:
Polar Recruitment Services
Posted:
January 31 on ListedBuy
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More About this Listing: Service Desk Incident Coordinator
Service Desk Incident Coordinator is a Human Resource Service Desk Incident Job at Polar Recruitment Services located in United States. Find other listings like Service Desk Incident Coordinator by searching Oodle for Human Resource Service Desk Incident Jobs.
Service Desk Incident Coordinator is a Human Resource Service Desk Incident Job at Polar Recruitment Services located in United States. Find other listings like Service Desk Incident Coordinator by searching Oodle for Human Resource Service Desk Incident Jobs.