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Service Manager
Location:
Plainville, CT
Description:
Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Service Manager position with a company that provides a range of products and services to businesses including uniforms, mats, mops, cleaning and restroom supplies, first aid and safety products, fire extinguishers and testing, and safety courses. Position Details Location: Plainville, CT Compensation: $77K - $86K + annual bonus + Company phone/computer + vehicle allowance/package -total comp of $110K-$120K Shift: M-F; with flex hours/days, depending on client needs Travel: 10%, occasional overnight Benefits: Comprehensive Corporate Benefits Package; Tuition Assistance; Relocation Assistance Vaccine Requirement: Not Required Position Description As a Service Manager, you will be responsible for overseeing the delivery of high-quality services to clients or customers. You will oversee a team of service professionals and ensure that the team meets or exceeds customer expectations. Responsibilities will include: --- Hire, train, and review performance with team, develop and implement service policies and procedures to ensure consistency and quality across the team. --- Monitor and analyze service metrics, such as customer satisfaction, response time, and resolution time, and make recommendations for improvement. --- Coordinate with other departments, such as sales and marketing, to ensure that service delivery is aligned with company goals and objectives. --- Develop and manage service budgets, including forecasting and tracking expenses as well as identify and implement new technologies or processes to improve service delivery. --- Handle escalated customer complaints and ensure timely resolution. --- Conduct regular performance reviews and provide coaching and mentoring to service team. Position Requirements --- Bachelor's degree in a relevant field, such as business or management. --- 3+ years of experience in service management or a related field. --- Strong leadership and people management skills. --- Excellent communication and interpersonal skills. --- Analytical and problem-solving skills. --- Customer-focused mindset. --- Ability to work under pressure and meet deadlines.
Company:
Orion Talent
Posted:
February 1 on TopUSAJobs
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More About this Listing: Service Manager
Service Manager is a Executive Service Manager Job at Orion Talent located in Plainville CT. Find other listings like Service Manager by searching Oodle for Executive Service Manager Jobs.
Service Manager is a Executive Service Manager Job at Orion Talent located in Plainville CT. Find other listings like Service Manager by searching Oodle for Executive Service Manager Jobs.