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Customer Service Advisor - Claims
Location:
Coatham Mundeville
Description:
Customer Service Advisor – Travel Claims Salary: £24,380 to £28,830 per annum DOELocation: Christchurch / Hybrid After probation period Hours: Monday – Friday, Shifts between 8.00am – 8. Customer Service Advisor – Travel Claims Salary: £24,380 to £28,830 per annum DOELocation: Christchurch / Hybrid After probation period Hours: Monday – Friday, Shifts between 8.00am – 8.00pm plus 1 in 6 Saturdays with day off in week Our client, based in Christchurch, firmly believes that the key to their growth and success is their workforce. They are actively seeking passionate and seasoned Customer Service professionals to become part of their team during an exciting phase of expansion. As a Travel Claims Handler, you will play a pivotal role as the initial point of contact for customers who have encountered unforeseen events. Your role involves empathising with customers, understanding their unique situations, guiding them through the claims process, and leaving a positive impact on their lives. Main Responsibilities: Accurately evaluate claims in alignment with policy terms and conditions. Demonstrate empathy in all customer interactions by understanding their needs and putting yourself in their shoes. Identify opportunities to recover funds from other insurers and detect potential fraudulent claims during the backssment process. Endeavor to resolve disputes with customers. Take ownership of your workload, ensuring timely claims handling and prioritising tasks based on importance. Maintain clear communication with colleagues across departments, such as medical assistance and medical risk backssment, to ensure customers receive a seamless end-to-end claims service. As a Customer Service Advisor, the following skills/experience are needed: Preferred previous experience in a call centre or customer service role. Confidence in effective phone communication. Exceptional organisational skills under pressure with meticulous attention to detail. Ability to. Visit ListedBuy for more information.
Company:
The Works Staffing Solutions
Posted:
February 3 on ListedBuy
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More About this Listing: Customer Service Advisor - Claims
Customer Service Advisor - Claims is a Customer Service Customer Service Advisor, Customer Service Representative Job at The Works Staffing Solutions located in United States. Find other listings like Customer Service Advisor - Claims by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor - Claims is a Customer Service Customer Service Advisor, Customer Service Representative Job at The Works Staffing Solutions located in United States. Find other listings like Customer Service Advisor - Claims by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.