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Guest Services Agent - Baymont Inn
Location:
Pine Grove, PA
Description:
PRIMARY DUTIES AND ACCOUNTABILITIES: Room Assignments, Changes, and Issues: - Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. - Efficiently handles all payments received whether they are cash, credit card, checks, or traveler s checks. Balances/verifies all monetary transactions in the appropriate accounts. - Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. - Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. Guest Service: - Offers guests assistance whenever possible - Responsible for resolving escalated customer relations issues - Answers inquiries pertaining to hotel policies and services - Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel s services and accommodations - Responsible for positively representing and promoting the property - Ensures systems and procedures are in place and followed for guest safety and security Other Duties as Assigned: - Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies. - Properly compiles, completes, and distributes reports to all management and relevant staff. - Reports any maintenance, security, or safety issues to the appropriate staff
Posted:
February 6 on Claz
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More About this Listing: Guest Services Agent - Baymont Inn
Guest Services Agent - Baymont Inn is a Customer Service Guest Service Agent Job located in Pine Grove PA. Find other listings like Guest Services Agent - Baymont Inn by searching Oodle for Customer Service Guest Service Agent Jobs.
Guest Services Agent - Baymont Inn is a Customer Service Guest Service Agent Job located in Pine Grove PA. Find other listings like Guest Services Agent - Baymont Inn by searching Oodle for Customer Service Guest Service Agent Jobs.