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1st Line Support
Location:
Coatham Mundeville
Description:
1st Line Support Walsall / On Site – Salary £26,000 per annum1st – 2nd Line Support required for leading client based in Walsall to provide support across technology systems, responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business.1st Line Support Walsall / On Site – Salary £26,000 per annum1st – 2nd Line Support required for leading client based in Walsall to provide support across technology systems, responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business. The successful candidate must posses excellent customer service and communication skills as well as excellent technical knowledge – including SQL,Net, Microsoft Windows and Office 365. Key Requirements: Providing second line support for all technology systems – responding to and resolving incidents raised either by users or by system alerts across all technology solutions used in the business and within agreed SLAs Supporting colleagues in the head office, including hardware, software, and IT queries – in line with SLAs Identifying, diagnosing, and resolving incidents Documenting solutions and keeping support documentation up to date Working with the project teams to on-board new solutions into Support Working with third parties to ensure new store openings take place on time and to a high quality Working with third parties who play a role in supporting some of our systems, including logging incidents and seeing these through to completion within agreed SLAs Working with our 1st line support colleagues, ensuring that any information that could help with first time fix rates or smoother escalation to the Tech Team are communicated clearly Provide necessary end user IT training where needed Technical Skills: Excellent customer service and communication skills, capable of dealing with people at all levels, often in a very busy environment Excellent technical. Visit ListedBuy for more information.
Company:
Crimson
Posted:
February 13 on ListedBuy
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More About this Listing: 1st Line Support
1st Line Support is a Human Resource st Line Support Job at Crimson located in United States. Find other listings like 1st Line Support by searching Oodle for Human Resource st Line Support Jobs.
1st Line Support is a Human Resource st Line Support Job at Crimson located in United States. Find other listings like 1st Line Support by searching Oodle for Human Resource st Line Support Jobs.