Customer Experience Specialist (French Speaking)

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Customer Experience Specialist (French Speaking)

Location:

Coatham Mundeville

Description:

Great news! We're hiring… Customer Experience Specialist (French Speaking) We’re looking for a Customer Experience French Specialist to join us our Customer Experience team. With exceptional written and verbal French skills, and a natural flair for customer service to match, you’ll be someone who loves working as part of a team where no two days are the same! This could be the job for you if. You’re all about the customer! Our Customer Experience Specialists are deeply passionate about ensuring that our customers receive the best service, so you’ll need to be someone who appreciates the value of exceptional customer service. You’ve got some mega bilingual skills – with particular responsibility for our French speaking customers, you’ll need to be confident in providing the same great service both in English and in French. You’re a great multitasker – you’ll be communicating with our customers by phone, email and online chat, as well as working cross-functionally with many of our internal teams so knowing what to prioritize and when will help to ensure your success. What will you be doing? You provide best-in-class customer experience on all customer related queries. From delivery issues, product insight to website navigation. You are the primary contact for all our French speaking customers, ensuring that they are communicated with effectively. You’re able to write grammatically correct correspondence to customers in French. You understand that all incoming calls, emails, and live chats are an opportunity to engage with our customers and work with them to deliver the best possible experience. You coordinate with the team manager/supervisor and different departments to maintain a great customer experience by recognising when something has gone wrong and strive to put it right. You investigate, resolve, and accurately record the customer experience whilst having the bigger picture at the front of your mind to help inform your decisions... Visit ListedBuy for more information.

Company:

Brandalley Uk

Posted:

February 16 on ListedBuy

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Customer Experience Specialist (French Speaking) | Customer Experience Specialist in Other Art &am1

Customer Experience Specialist (French Speaking)

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