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CRC Client Advisor (12m FTC)
Location:
London
Description:
Key responsibilities In a multilingual and multitasking context, you will be the single point of contact of our customers. Your main missions will be the following: Follow-up on all interactions with our UK and Irish customers by telephone, e-mail, and chat, advising them and developing sales. Make outgoing calls to have a proactive approach towards certain clients of the House, in a spirit of service. Be a driving force behind any initiative aimed at improving the customer experience. Assist our customers contacting our stores, guide them, and offer them a qualitative and seamless omnichannel experience. Ensure, as a point of contact, the quality of the relationship with our clients, but also with our stores, in a spirit of service. Provide extensive product information to customers (characteristics, availability, reservations, and so on), or any other useful information, communicate on procedures (purchases, returns, exchanges), and ensure follow-up with the store concerned. Works closely with the retail stores building strong relations and a close collaboration Competencies Empathetic and kind, you have a strong sense of service, and put customers at the heart of your concerns. Keen on tailor-made solutions, you have strong interpersonal skills, and excellent oral and writing skills in English. Assertive, you have a capacity of analysis, autonomy, very good stress (dispute resolution) management skills, and a sharp sense of priorities. You show agility with office tools. You appreciate teamwork and are recognized as a great team player. You have experience in the hotel, retail, or e-commerce sectors, and/or have a background in these areas. Experience in dealing directly with a demanding and international clientele would be an asset. Contractual Information Permanent contract, 37.5 hours, and 1 hour lunch break, based in central London. Working days: Monday to Saturday, with one day off during the week. Shift Pattern (rotated according. Visit ListedBuy for more information.
Company:
Hermes
Posted:
February 21 on ListedBuy
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More About this Listing: CRC Client Advisor (12m FTC)
CRC Client Advisor (12m FTC) is a Other Art & Media Jobs Client Administrator Job at Hermes located in United States. Find other listings like CRC Client Advisor (12m FTC) by searching Oodle for Other Art & Media Jobs Client Administrator Jobs.
CRC Client Advisor (12m FTC) is a Other Art & Media Jobs Client Administrator Job at Hermes located in United States. Find other listings like CRC Client Advisor (12m FTC) by searching Oodle for Other Art & Media Jobs Client Administrator Jobs.