Front Desk Manager
Location:
Marathon, FL
Description:
ABOUT THE TEAM Shaner Hotels has an amazing opportunity at our 83 room-Courtyard Marathon Florida Keys. This hotel is conveniently located on the Florida Bay in Marathon, offering easy access to the area's top destinations, including Aquarium Encounters, Big Pine Key and Key West. We offer our guests a well-equipped fitness center; on-site dining for breakfast, dinner, and cocktails; and an outdoor infinity pool with hot tubs and a tiki bar.ABOUT US Shaner Hotel GroupShaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!JOB DESCRIPTION * Be available to work a flexible schedule, including weekends, holidays, and varied shifts. * Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures. * Handle guest complaints ensuring guest satisfaction. * Hire, train and develop hotel team members and ensure all required training is complete according to standards. * Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. * Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. * Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed. * Ensure all end of month reports are completed to standard. * Assist staff with their job functions to ensure optimum service to guests. * Monitor and maintain cleanliness, sanitation, and organization of assigned areas. * Monitor and ensure that all cashiering procedures comply with accounting policies and standards. * Other duties as assigned. ResponsibilitiesMaintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.Qualifications * Minimum 1-3 years of front office management experience in the hospitality industry. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. * High school graduate or equivalent, some college preferred. * Bilingual English/Spanish a plus. * Knowledge of local activities and attractions appropriate for clientele.
Company:
Shaner Hotels
Posted:
February 22 on Broadbean
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More About this Listing: Front Desk Manager
Front Desk Manager is a Hospitality Front Desk Manager, Front Desk Receptionist Job at Shaner Hotels located in Marathon FL. Find other listings like Front Desk Manager by searching Oodle for Hospitality Front Desk Manager, Front Desk Receptionist Jobs.
Front Desk Manager is a Hospitality Front Desk Manager, Front Desk Receptionist Job at Shaner Hotels located in Marathon FL. Find other listings like Front Desk Manager by searching Oodle for Hospitality Front Desk Manager, Front Desk Receptionist Jobs.