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Customer Service Advisor
Location:
Wellingborough
Description:
Customer Service Advisor Job Type: Full Time, Permanent Location: Wellingborough Salary: A GBP 24,024 per annum. The Role To provide professional administrative support within the Claims Team and to company Management/Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLAs are maintained and adhered to. Key Responsibilities Ensure that you are kept fully up to date with SLAs Ensure that you are aware and understand the KPIs the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods. Provide investigative feedback on any queries to the company and their clients where necessary. To progress customer claims within the companys management system ensuring they are actioned within internally agreed SLAs Ensure daily tasks are managed within agreed SLAs Management of day: to: day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish. Act as a first level point of contact for repair network members, clients, customers and team members and provide progress. Visit ListedBuy for more information.
Posted:
February 24 on ListedBuy
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.