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Customer Service Advisor (Rent Income Support)
Location:
Coatham Mundeville
Description:
Join our dynamic team at a thriving borough in West London as a Customer Service Advisor (Rental Income Support) This exciting opportunity offers a chance to work alongside the Finance team for the council, contributing to the communitys financial well: being for an initial 4: month period. Be part of our innovative local authority and play a crucial role in delivering exceptional customer service while experiencing personal and professional growth in an ever: expanding team. Start: ASAPDuration: 4 Months to begin with Days: Monday to Friday Hourly rate: GBP 18.52 PAYE or GBP 22.92 Umbrella PAYE2 days in the office Working hours:08:45 : 17:00 (60: minute lunch) Job Purpose: : Act as the primary contact for residents regarding rent inquiries, both current and past due, including assisting in rent collection and providing rent account information. Contribute to team performance metrics and obligations by effectively managing rent arrears and providing support to residents in need. : Embrace LBHFs resident: centric approach by identifying instances where rent arrears may cause hardship and offering appropriate support options, such as financial assistance or other means to boost income. Play a crucial role in helping residents maintain their tenancies and increase their income through empathetic and supportive communication across various channels, including telephone, web, email, face: to: face, SMS, and written correspondence. Additionally, ensure timely updates to the Department of Work and Pensions regarding rent changes. Responsibilities and Duties: : Guide residents to appropriate financial support avenues based on their circumstances, directing them to Welfare Benefit team for Housing Support Fund payments and Discretionary Housing Payments, fostering financial stability for those in need. : Ensure accurate and comprehensive data collection for complex inquiries, forwarding detailed information to the Rental Income Support Officer,. Visit ListedBuy for more information.
Posted:
March 2 on ListedBuy
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More About this Listing: Customer Service Advisor (Rent Income Support)
Customer Service Advisor (Rent Income Support) is a Customer Service Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Customer Service Advisor (Rent Income Support) by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor (Rent Income Support) is a Customer Service Customer Service Advisor, Customer Service Representative Job located in United States. Find other listings like Customer Service Advisor (Rent Income Support) by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.