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Collections Agent
Location:
Coatham Mundeville
Description:
Role: Collections Agent Location: Sevenoaks Salary: £24,500pa - £27,050pa + Company Benefits We are currently recruiting for a Collections Agent for a fantastic financial services organisation. We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team. Role: Collections Agent Location: Sevenoaks Hours: Monday to Friday, rota between 8am-7pm Salary: £24,500pa - £27,050pa + Company Benefits We are currently recruiting for a Collections Agent for a fantastic financial services organisation. We are looking for an individual ideally with a background in Collections Credit Control or similar to join their expanding team. Key Responsibilities: - Deal with telephone and email queries from customers who are experiencing financial difficulties, finding suitable payment solutions for any missed payments- Collect card payments, or set up payment plans- Display compassion and understanding towards customers in vulnerable circumstances, ensuring that all vulnerable or potentially vulnerable customers are managed appropriately- Accurately record conversations and administrative actions within the relevant systems- Identify Expressions of Dissatisfaction and potential complaints, recording these accurately and passed to the relevant team- Review processes which could be automated or enhanced to improve the customer and businesinteractionperience, sharing this with your team leader- Identify and raise any risks with your team leader Person Specification: - Strong interpersonal skills, able to establish working relationships at all levels- Excellent customer service skills- Comfortable identifying and raising issues- Appreciates the importance for attention to detail- Resilient, not derailed by a setback- Demonstrates a sense of urgency and strong work ethic- Professional and well presented Additional Requirements: - Office hours are between 8am-7pm, shift-based rota- Hybrid working available after. Visit ListedBuy for more information.
Company:
KHR
Posted:
March 12 on ListedBuy
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More About this Listing: Collections Agent
Collections Agent is a Accounting & Finance Collections Specialist Job at KHR located in United States. Find other listings like Collections Agent by searching Oodle for Accounting & Finance Collections Specialist Jobs.
Collections Agent is a Accounting & Finance Collections Specialist Job at KHR located in United States. Find other listings like Collections Agent by searching Oodle for Accounting & Finance Collections Specialist Jobs.