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Help Desk Technician II
Location:
Abee
Description:
IGT (NYSE: IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit . Responsibilities Work Schedule: Monday - Friday, 8 hour shift will fall between: 4am and 10pm. Provides accurate, timely and creative solutions of moderate to complex nature to ensure client productivity for IGT internal desktop systems software and hardware, network systems, printers, telecommunications, and other related technical equipment Acts as first line of support for end-user issues Performs restorative and maintenance actions remotely to resolve client's problems, using basic troubleshooting and technical skills Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves and configuration changes Maintain accurate information and data regarding client issues within the tracking system and according to policies and standards Analyze and troubleshoot network connectivity and access problems Research, respond to, and resolve trouble ticket and log trouble tickets in tracking database and follow up with customers to keep them informed of the status of tickets, both opened and closed Install and configure desktop/ laptop and workstations in a heterogeneous environment Document IS procedures/information, posts information. Visit ListedBuy for more information.
Company:
IGT
Posted:
March 14 on ListedBuy
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More About this Listing: Help Desk Technician II
Help Desk Technician II is a Customer Service Help Desk Technician Job at IGT located in United States. Find other listings like Help Desk Technician II by searching Oodle for Customer Service Help Desk Technician Jobs.
Help Desk Technician II is a Customer Service Help Desk Technician Job at IGT located in United States. Find other listings like Help Desk Technician II by searching Oodle for Customer Service Help Desk Technician Jobs.