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Customer Service and Claims Consultant
Location:
Coatham Mundeville
Description:
Customer Service and Claims Consultant Location: Eastleigh, Hampshire Hybrid Working Salary: £22,000 per annum Increasing to £25,000 per annum after 30 months Hours: 37 ½ hours per week Shifts between M-F 8.00am – 6. Customer Service and Claims Consultant Location: Eastleigh, Hampshire Hybrid Working Salary: £22,000 per annum Increasing to £25,000 per annum after 30 months Hours: 37 ½ hours per week Shifts between M-F 8.00am – 6.00pm, 1 in 3 Saturdays Contract: Full Time, Permanent Our client, a highly reputable and fantastic company to work for, are currently recruiting Claims Handlers to join their well-established team. As a Customer Service Consultant working within the Claims team, you will help customers who have suffered losses or damage to their home. You will need to have a positive telephone manner and provide excellent customer service when liaising with Policy Holders and relevant third parties to provide a high-quality claims service. Main Responsibilities as Customer Service Consultant - Claims: Deal with new and existing Household claims ensuring the customer’s requirements and expectations are met and understood. Make informed decisions regarding paying and rejecting claims. Ensure that claims are handled in the correct technical manner, in accordance with policies and procedures. Use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation. Take ownership of complaints and record details accurately and resolve where possible in line with company policy. Compliance with all company and Industry regulations. Ensuring you are treating customers fairly and acting in a professional manner. In order to be successful in this role, you will need to have the following: Ability to multitask and prioritise your own workload. An investigative mind with strong attention to detail and accuracy. Excellent communication skills, both written and verbal. Positive attitude with a flexible and resilient. Visit ListedBuy for more information.
Company:
The Works Staffing Solutions
Posted:
March 23 on ListedBuy
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More About this Listing: Customer Service and Claims Consultant
Customer Service and Claims Consultant is a Customer Service Customer Service Representative Job at The Works Staffing Solutions located in United States. Find other listings like Customer Service and Claims Consultant by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service and Claims Consultant is a Customer Service Customer Service Representative Job at The Works Staffing Solutions located in United States. Find other listings like Customer Service and Claims Consultant by searching Oodle for Customer Service Customer Service Representative Jobs.