Wsfs Financial
This listing was posted on Broadbean.
Deskside Technician II
Location:
Philadelphia, PA
Description:
Job DescriptionAt WSFS Bank, we empower our Associates to grow their careers, we guide our customers to secure their financial futures, and we actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more. We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.The Deskside Technician II is responsible for defining the technological growth and direction of the desktop environment while ensuring continued stability and standard desktop configurations whenever possible. The incumbent will serve as a specialist for the Desktop Computing Environment and will be the primary escalation point for basic and moderately complex computing problems as well as be accountable for identifying and resolving root causes.This position requires the incumbent to work on-site in Philadelphia, PA.Job Responsibilities: * Research, evaluate and recommend new desktop technology solutions and identify failing service levels and help develop processes to remediate the underlying root-causes. * Use monitoring processes and tools to ensure proper operation of the Desktop computing environment. * Work with the Problem Resolution teams to develop workarounds and communicates to the Incident Management team as well as ensure adherence with prioritization standards. * Evaluate "impact" and "urgency", to ensure focus on the highest priority problems and changes. * Serve as primary escalation point for basic and moderately complex Desktop Computing Problems, accountable for identifying and resolving root-cause. * Work with the Desktop Support Engineers and other IT areas to resolve basic and moderately complex enterprise problems impacting desktop performance. * Provide day to day technical and remote desktop support to users via phone, email, and remote connection. * Receive inbound calls, answer questions, troubleshoot and document steps performed to resolve basic and moderately complex challenges with hardware, software and application issues in a ticketing system. * Maintain ticket updates for all reported incidents. * Effectively determine priorities and meet SLA's. * Develop and maintain documentation such as training materials and standard operating procedures. * Ability to work a flexible schedule to support after hours deployments, patches and upgrades * Participate on technology projects as needed. * Ability to travel within the WSFS Bank footprint in the Greater Philadelphia region. Minimum Requirements: * Bachelor's Degree or equivalent combination of education and experience. * Minimum of 2 years of experience providing hands-on desk side technical support for Information Technology. * Intermediate level understanding of how to build and repair PCs and hardware (OEM knowledge, RAM, CPU and Hard drives) PXE S CCM imaging, IP phone and hardware installation. LAN Cabling and Patch panel tracing. * Ability to multi-task, effectively determine priorities and meet SLA's. * Demonstrated understanding of application installation and removal and ability to diagnose application errors. * Demonstrated knowledge regarding - Active Directory, Office 365, MS Exchange and user account set up. * Demonstrated knowledge of desktops, laptops and Windows 10 operating system. * Demonstrated knowledge of supporting mobile devices utilizing iOS, iPadOS and Android operating systems. * Demonstrated knowledge of Microsoft Office functionality, able to provide support to users in different Office applications: Excel, PowerPoint, Word. * CompTIAA A+ Certification. * Demonstrated experience with ticketing systems. * Understanding of security practices including physical, internet, and wireless security. * Demonstrated understanding of user authentication, permissions and multifactor authentication. * Basic networking understanding of VPN, LAN, WAN, and wireless. * Clear understanding of iCloud infrastructure. * Entry Level bat and PS scripting capabilities. * Entry level SCCM deployment/reporting. * Ability to travel to offices and branches within the WSFS Bank footprint in the Greater Philadelphia region. * Valid driver's license and reliable transportation. * Ability to lift and move objects weighing up to 50 lbs. * Ability to work a flexible schedule to support after hours deployments, patches and upgrades. WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at XXXX@wsfsbank.com.WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Company:
Wsfs Financial
Posted:
April 1 on Broadbean
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More About this Listing: Deskside Technician II
Deskside Technician II is a Accounting & Finance Technician Job at Wsfs Financial located in Philadelphia PA. Find other listings like Deskside Technician II by searching Oodle for Accounting & Finance Technician Jobs.
Deskside Technician II is a Accounting & Finance Technician Job at Wsfs Financial located in Philadelphia PA. Find other listings like Deskside Technician II by searching Oodle for Accounting & Finance Technician Jobs.