Dunhill Professional Search
This listing was posted on Broadbean.
Contact Center Representative - Remote
Location:
Atlanta, GA
Description:
Description:Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs.Responsibilities: * * Supports customer to submit and process transactions* Assists customer with identifying and resolving processing issues and website access inquires * Supports inbound calling, outbound calling, email, web chat and outreach to customers* Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application* Meet Quality Assurance Requirements and other key performance metricsQualifications: * US Citizen with a High School Diploma or G.E.D. * 1+ years of experience in a call center environment. * Demonstrated proficiency with MS Office products and common workplace internet software and applications. Additional Preferred Skills and Qualifications: * * Ability to successfully adapt and perform during times of high call volume.* Ability to provide effective customer service and deal tactfully and courteously with the public.* Strong written and verbal communication skills.* Strong listening ability to interpret and clarify information being provided by customers.* Strong commitment to providing quality service.* Ability to foster a good working relationship and rapport with customers.* Keen attention to detail and accuracy.#cjpost
Company:
Dunhill Professional Search
Posted:
April 2 on Broadbean
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More About this Listing: Contact Center Representative - Remote
Contact Center Representative - Remote is a Customer Service Contact Center Representative Job at Dunhill Professional Search located in Atlanta GA. Find other listings like Contact Center Representative - Remote by searching Oodle for Customer Service Contact Center Representative Jobs.
Contact Center Representative - Remote is a Customer Service Contact Center Representative Job at Dunhill Professional Search located in Atlanta GA. Find other listings like Contact Center Representative - Remote by searching Oodle for Customer Service Contact Center Representative Jobs.