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Sr. Service Center Team Lead
Location:
Bartlesville, OK
Description:
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.Great Place to WorkMost Loved Workplace Forbes Best-in-State EmployerSr. Service Center Team Lead PRIMARY PURPOSE : To supervise Service Center colleagues ensuring departmental processes and procedures are adhered to in pursuing Service Center objectives; to support unit colleagues in continued developmental growth; and to ensure company service standards are met. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Supervises a Service Center unit providing leadership, direction and support. Ensures Service Center processes and procedures are adhered to ensuring departmental objectives are met. Monitors workloads and status; supports colleagues by providing advice on handling complex issues. Monitors team performance measures. Identifies and resolves problems and issues. Ensures that company customer service standards are met. Communicates with upper management regarding unit issues. Maintains good client relationships. ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s). SUPERVISORY RESPONSIBILITIES Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience Six (6) years of call center or customer service experience or equivalent combination of education and experience required. Skills & Knowledge Excellent customer service skills Good knowledge of service center processes and procedures PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Good judgment and discretion skills Ability to manage multiple projects and set priorities Ability to work in a team environment Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking TAKING CARE OF YOU Flexible work schedule. Referral incentive program. Career development and promotional growth opportunities. A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Requisition #: R491316ahf9io63
Company:
Sedgwick Claims Management Services
Posted:
April 8 on InsuranceJobs
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More About this Listing: Sr. Service Center Team Lead
Sr. Service Center Team Lead is a Executive Manager Job at Sedgwick Claims Management Services located in Bartlesville OK. Find other listings like Sr. Service Center Team Lead by searching Oodle for Executive Manager Jobs.
Sr. Service Center Team Lead is a Executive Manager Job at Sedgwick Claims Management Services located in Bartlesville OK. Find other listings like Sr. Service Center Team Lead by searching Oodle for Executive Manager Jobs.