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Customer Specialist
Location:
Indianapolis, IN
Description:
Are you an experienced customer service professional with a background in accounts receivable, looking for a role in a stable and mission-driven organization? Do you enjoy solving problems and providing excellent experiences for customers? If so, this might be the role for you. Our client, headquartered in downtown Indianapolis, IN is a leader in the care services industry. They have multiple locations in Central Indiana and recently celebrated their 140th anniversary as a family-owned firm. They are seeking a dedicated customer service professional to join their accounts receivable team in the care services industry. As the cornerstone of their financial operations, you'll play a crucial role in client invoicing, account maintenance, and issue resolution, making this opportunity perfect for those who thrive in a fast-paced environment and take pride in ensuring accuracy and efficiency. Benefits: Salary range $45,000 to $50,000 based on background and experience Healthcare coverage 401(k) with 4% match and vested on day one Generous paid time off Responsibilities: Manage Payment Processing: Efficiently handle the receipt, deposit, and application of payments in SAGE, ensuring accuracy and timeliness. Client Relationship Management: Serve as the primary point of contact for clients, addressing account maintenance issues and handling returned mail with professionalism and finesse. Billing and Invoicing: Take ownership of billing and invoicing for all BGS sales and shipments, meticulously ensuring accuracy and completeness. Medicaid Claims Oversight: Keep a vigilant eye on Medicaid claims, navigating complexities to ensure prompt reimbursement. Problem Resolution: Expertly handle chargebacks resulting from ACH rejections, demonstrating your adept problem-solving skills. Record Maintenance and Refunds: Maintain meticulous records and issue refunds as necessary, prioritizing accuracy and customer satisfaction. Collaborative Efforts: Collaborate with colleagues to ensure efficient processing of credit card receipts and deposits each month. Month-End Close: Drive the month-end SAGE accounts receivable accounting close for multiple entities within our organization, ensuring accuracy and completeness. Required Qualifications: Proficiency in computer applications, demonstrating significant computer aptitude for navigating systems efficiently. Excellent communication skills, both verbal and written, to foster positive relationships with clients and colleagues. Exceptional organizational skills and attention to detail, ensuring meticulousness in all tasks. Strong problem-solving abilities, with a proactive approach to finding creative solutions. Positive attitude towards change, always seeking opportunities for growth and improvement. Ability to build and maintain professional relationships, contributing to a collaborative work environment. Commitment to professionalism and high standards. Motivation for continuous improvement and personal development, with a willingness to enhance skills and knowledge. Flexibility to work extended hours when necessary to meet deadlines and support the team. Minimum of two years of Accounts Receivable experience. Proven track record in a consumer billing function. This is an Equal Employment Opportunity.#INDPowered by JazzHR
Company:
Purple Ink
Posted:
April 9 on The Resumator
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More About this Listing: Customer Specialist
Customer Specialist is a Jobs Customer Specialist Job at Purple Ink located in Indianapolis IN. Find other listings like Customer Specialist by searching Oodle for Jobs Customer Specialist Jobs.
Customer Specialist is a Jobs Customer Specialist Job at Purple Ink located in Indianapolis IN. Find other listings like Customer Specialist by searching Oodle for Jobs Customer Specialist Jobs.