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Director Customer Solutions
Location:
Gulfport, MS
Description:
Job Summary :This position provides the vision, strategic direction, and leadership to the company's Customer Solutions and Growth team. This dynamic organization is responsible for developing and executing a strategic plan for delivering world-class customer service and earnings as well as increasing customer value. This position drives and ensures the highest level of customer value is delivered to our managed account customers, our Business & Industry Services team delivers profitable and value-added projects, our Lighting team creates solutions that meet our customers' needs and produces earnings growth, our Customer Care team continues to provide extraordinary customer service and we proactively offer new and innovative solutions that support our customers' expansions, growth and being more energy efficient. Job Requirements : Four-year degree Engineering, Finance or Business-related field. MBA preferred. Proven supervisory and leadership experience, and significant years in utility marketing/sales management and account management or related experience. Knowledgeable of MPC products and services and the sales models used to sell them to MPC customers. Successful track record in diverse managerial responsibilities. Overall knowledge of market planning, sales, power delivery, finance and the utility industry in general. Strategic thinker who understands the company vision and can translate it into actionable plans that achieve profitable results and enhances customer value. Ability to effectively lead change and manage people in a dynamic business environment. Excellent interpersonal and communication skills and the ability to effectively engage individuals at all levels in and outside the company. Effective at building and leveraging cross functional relationships as well as relationships with key industry groups to accomplish goals and achieve corporate objectives. Ability to optimize team effectiveness by recruiting and developing a diverse team of high-performing employees. Behavioral Attributes: Lives Our Values and PCL as a matter of personal habit. Focused on providing customer value and service. Demonstrates a high degree of professionalism. Confidence to represent the Company in public forums. Proven leadership skills, proven ability to effectively resolve complex utility issues for which there may be no established policy or procedure. Excellent communication skills - both oral and written Proven ability to establish strong relationships both inside and outside the Company and excellent negotiation and conflict resolution skills. Position Responsibilities : Directs the development of company-wide strategic plans and sales goals to ensure that Company financial goals are achieved and that a high level of customer service, satisfaction, and value is maintained. Directs the development and implementation of customer solutions and energy efficiency programs for residential, commercial, and industrial customers in order to effectively and profitably contribute to the achievement of customer value and sales goals. Directs the compilation of timely and relevant customer information in order to identify opportunities, understand customer needs, and decision-making processes in order to evaluate the effectiveness of marketing and energy efficiency programs. Directs the development and enhancement of information and reporting systems to collect and provide relevant data on sales and program progress. Directs the development of marketing personnel including the field sales force in order to ensure a professional and well-trained sales organization. Provides a leadership role in the Company to enhance teamwork and communications and prepare the Company to be market driven. Directs the development and implementation of plans and programs for all new business opportunities in both the regulated and unregulated markets. Directs the development and implementation of plans to ensure a continued high level of service, satisfaction, and value is being delivered to our customers through our call center operations. (Customer Service call Center and Business Call Center) PDN-9bd77b28-b278-44c4-b77f-748d5973f71a
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More About this Listing: Director Customer Solutions
Director Customer Solutions is a Executive Director Job at Southern Company located in Gulfport MS. Find other listings like Director Customer Solutions by searching Oodle for Executive Director Jobs.
Director Customer Solutions is a Executive Director Job at Southern Company located in Gulfport MS. Find other listings like Director Customer Solutions by searching Oodle for Executive Director Jobs.