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Helpdesk Support I
Location:
Golden, CO
Description:
IDR is seeking a Helpdesk Support Tech join one of our top clients in Golden, CO. This is a contract-based position with potential to extend. This position is hybrid onsite, so local candidates please only apply. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Product Owner Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Answer call center phones in a friendly, helpful and professional manner. Open a ticket for support and provide that support once trained. Create new network user accounts per procedure, Disable network accounts per procedure. Update Microsoft exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team. Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned. Required Skills for the Product Owner 1-3 years of helpdesk experience TCP/IP Networking skills Windows 9 Service Desk ticketing system (service now preferred but any other ticketing system okay) Active directory Microsoft office Adobe acrobat Preferred Skills for the Product Owner ServiceNow ticketing What's in it for you? --- Competitive compensation package --- Full Benefits; Medical, Vision, Dental, and more! --- Opportunity to get in with an industry leading organization --- Close-knit and team-oriented culture Why IDR? --- 25+ Years of Proven Industry Experience in 4 major markets --- Employee Stock Ownership Program --- Dedicated Engagement Manager who is committed to you and your success --- Medical, Dental, Vision, and Life Insurance --- ClearlyRated's Best of Staffing - Client and Talent Award winner 10 years in a row Compensation Details: $25-28/hr
Company:
IDR Healthcare
Posted:
April 20 on TopUSAJobs
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More About this Listing: Helpdesk Support I
Helpdesk Support I is a Customer Service Help Desk Job at IDR Healthcare located in Golden CO. Find other listings like Helpdesk Support I by searching Oodle for Customer Service Help Desk Jobs.
Helpdesk Support I is a Customer Service Help Desk Job at IDR Healthcare located in Golden CO. Find other listings like Helpdesk Support I by searching Oodle for Customer Service Help Desk Jobs.