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IT Services Delivery Manager
Location:
Cambridge
Description:
Do you want to help us improve human health and understand life on Earth? Make your mark by shaping the future to enable or deliver life-changing science to solve some of humanity's greatest challenges. We have an exciting opportunity for an IT Service Delivery Manager to join the Informatics and Digital Solutions (IDS) department. You will have an opportunity to support large teams of scientists at one of the world's leading research institutes. We help deliver extraordinary improvements in human health. About the role: You will lead a team of skilled Service Desk specialists and System Administrators providing first and second line support to staff working across the whole of the Institute. You will work with other senior managers across IDS as the champion for service management and ITIL practices. You will liaise with senior staff across the Institute acting as a point of escalation for service issues and be proactive in engaging with our users to promote our services. About you: You will be an experienced IT Service Delivery Manager with a track record of process improvement and business change. You will have implemented service management tools in similar sized organisations and be experienced in change management. You will be a strong leader, providing clear direction to your direct reports and nurturing their career aspirations. About us: The culture of service management is embedded in the organisation, but our processes are in need of improvement. We are going through a change process, implementing a new service management tool and rolling out standardised processes across the department. Service delivery is part of platform solutions, a section that delivers IT infrastructure to the organisation and you will be part of the team leading this endeavour. Essential technical skills: Significant proven experience of providing a broad-based technical support IT service within a complex large scale service environment. In depth working. Visit ListedBuy for more information.
Company:
Wellcome Sanger Institute
Posted:
April 23 on ListedBuy
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IT Services Delivery Manager is a Other Art & Media Jobs Delivery Manager Job at Wellcome Sanger Institute located in United States. Find other listings like IT Services Delivery Manager by searching Oodle for Other Art & Media Jobs Delivery Manager Jobs.
IT Services Delivery Manager is a Other Art & Media Jobs Delivery Manager Job at Wellcome Sanger Institute located in United States. Find other listings like IT Services Delivery Manager by searching Oodle for Other Art & Media Jobs Delivery Manager Jobs.