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Customer Service Advisor
Location:
Abingdon
Description:
Salary and grade: £24,760 Grade 3 progression possible to Grade 4Duration of role: Permanent Hours per week: 37 hours per week Location: Hybrid working working at home and at Abbey House, Abingdon on a rota basis. This is an exciting opportunity to join the Customer Service Team within South Oxfordshire and Vale of White Horse District Councils as we develop our new customer service centre to become a single point of customer contact for the councils. We are at the start of a project to review all our customer transactions to make sure they really work for our customers by providing a quick, efficient, and consistent response. We're also introducing our new CRM system, so these are exciting times for the team. We're looking for an outstanding customer service professional to work as part of the team of Customer Service Advisors to deliver a first class, professional and understanding service and to assist customers with a broad range of enquiries both face to face and by telephone/email. You'll need to be a real 'people person' with a 'can do' attitude, as the team will triage all customer contact; you'll be willing to take ownership of customer enquiries which can be dealt with 'once and done' and track down the answers. Or for more complex cases you'll pass them on to the relevant service team to resolve. You'll be responsible for dealing with high volumes and sometimes complex customer enquiries on a range of issues related to our planning department, garden waste, revenues / benefits, and other services. You will also be the first point of contact for customers in our reception at Abbey House, this will be on a rota basis, on other days you will be working from home taking telephone calls or responding to emails as part of our hybrid way of working. This role will suit you if you are resilient, enjoy variety and like to work in a fast-paced team environment. You'll need to be able to absorb a lot of information, relay that information. Visit ListedBuy for more information.
Company:
South Oxfordshire District Council
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at South Oxfordshire District Council located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at South Oxfordshire District Council located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.