Legal Tech Support Analyst - Birmingham | Analyst in Human Resource Job at Crimson | 7247118512

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Legal Tech Support Analyst - Birmingham

Location:

Coatham Mundeville

Description:

Legal Tech Support Analyst – Birmingham Requires 3 days on site per week in the Birmingham office Legal Tech Support Analyst required to be responsible for handling, coordinating, onboarding, and resolving any queries, questions, or issues that may arise from our clients and other external parties in relation to our external facing technology estate. Legal Tech Support Analyst – Birmingham Requires 3 days on site per week in the Birmingham office Legal Tech Support Analyst required to be responsible for handling, coordinating, onboarding, and resolving any queries, questions, or issues that may arise from our clients and other external parties in relation to our external facing technology estate. They will be on hand for our external Clients to get in touch with and responsible for providing a high-quality support service for our external Clients, taking ownership of any problems and/or questions and working with the relevant Teams, and possibly Suppliers, to see these through to resolution. Key Responsibilities: Reporting to the Legal Tech Client Support Lead, the Support Analyst will support the delivery of the client service strategy Embeds themselves within the firm as an expert in supporting and triaging legal tech issues and questions, bringing in the relevant advanced knowledge/skills as appropriate, and taking full responsibility for items through to resolution. Proactively works to deliver a high-quality support service, working with stakeholders, Team members, and Suppliers accordingly. Helps to support with upskilling external Clients in using our technology estate to ensure they can get the most benefits from them. To achieve this, the Support Analyst will be required to work collaboratively with the Product Owner and/or the practice group technology teams to share best practices and experiences on how to get the most value. Assists with the service introduction and embedding of new technology solutions to ensure the Client. Visit ListedBuy for more information.

Company:

Crimson

Industry:

Legal

Posted:

April 23 on ListedBuy

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