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Application Support Analyst
Location:
Oxford
Description:
Location: Oxfordshire Salary and grade: £45,568 per year, Grade 7Duration of role: Permanent Hours per week: 37Probationary period: Six months Closing Date: 17 September 2023About the role and what we're looking for: To provide user support and technical assistance, investigating and resolving problems reported by users of specific corporate and directorate business applications by responding in a timely and efficient manner to business needs. Support the maintenance, modification, and upgrade of applications and update relevant documentation to a clear design specification, using standard approaches and techniques to ensure compliance across the councils Main duties and responsibilities: Provide second-line support for resolving application issues ensuring timely and accurate communication in line with service level agreements Provide system administration for business applications within an appropriate portfolio of services Provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits Analyse, diagnose and resolve technical and system issues in accordance with the councils' ITIL processes Accurately and clearly document fixes to technical issues and update the IT knowledge base Liaise with third parties and external suppliers to resolve issues, keeping track of all issues and related correspondence Specify, implement, install, and configure new third-party line of business applications to ensure that the solutions meet the needs of the service area, liaising with project managers and suppliers where necessary Support the management of supplier relationships effectively to ensure the provision of effective support and resolution of any delivery/support issues Write and maintain technical documentation in accordance with the councils' Information Management standards Support medium-sized application support projects and work packages including upgrades and module testing Provide additional. Visit ListedBuy for more information.
Company:
South Oxfordshire District Council
Posted:
April 23 on ListedBuy
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More About this Listing: Application Support Analyst
Application Support Analyst is a Computer & Software Jobs Application Specialist Job at South Oxfordshire District Council located in United States. Find other listings like Application Support Analyst by searching Oodle for Computer & Software Jobs Application Specialist Jobs.
Application Support Analyst is a Computer & Software Jobs Application Specialist Job at South Oxfordshire District Council located in United States. Find other listings like Application Support Analyst by searching Oodle for Computer & Software Jobs Application Specialist Jobs.