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Customer Service Advisor
Location:
Nuneaton
Description:
Location: Nuneaton Salary: £25,000 plus 30 days holiday, pension, bonus, life assurance, bonus, employee assistance programme, wellbeing support, and flexible benefits scheme Contract type: Full time Hours: 40 hours per week About the Job: Relationships mean everything to us, and this one is particularly special. As a Customer Service Advisor at Unipart Logistics, you'll have an important part to play delivering best in class customer support to our prestige automotive customer. You will play your part to deliver against business goals; through focusing on continuous improvement, quality, and attention to detail, ultimately supporting the team to build a customer service centre of excellence. We don't just have a way of working; we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level, through Unipart's 'From Gate to Great' training and development program. As a forward-thinking and people-focused company, this is a fantastic opportunity to deliver outstanding service for internal and external customers alike, driving exceptional KPI performance, while adapting to changes in customer requirements and maximizing opportunities for improvement. As part of your key responsibilities you'll: Manage relationships and communications with retailers for all aspects of customer service and delivery Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat, or instant message Ensure key performance metrics are maintained and daily tasks are completed Manage Client Campaigns e. g. new vehicle launch, gathering stock data, issuing orders and crediting etc Create periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved Take a lead in highlighting customer issues and drive improvements to prevent recurrence Develop a culture of customer satisfaction through timely and thorough handling. Visit ListedBuy for more information.
Company:
Unipart Logistics
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Service Advisor
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Unipart Logistics located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.
Customer Service Advisor is a Customer Service Customer Service Advisor, Customer Service Representative Job at Unipart Logistics located in United States. Find other listings like Customer Service Advisor by searching Oodle for Customer Service Customer Service Advisor, Customer Service Representative Jobs.