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Customer Success Manager
Location:
Toronto
Description:
About the company Since 2011, Sync has been on a mission to provide a safe space for the world to collaborate through its award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects, making the world a better place. Our core values are constant - four fundamental forces that help define us, shape us, guide us, and unify us. They govern our universe: who we are as a company, how we act as individuals, and what we can accomplish as a team. Humanity, ownership, growth, and commitment: when we’re in sync with our values and each other, we bring people together to do truly incredible things. (This is a remote opportunity but applicant can choose hybrid/on-site schedule. ) About the Role As the Customer Service Manager (CSM), you will oversee the seamless onboarding of clients onto the platform, ensuring a smooth transition from sales prospects to active users. Your role involves personalized guidance during onboarding, addressing queries, and setting the stage for a positive customer experience. Maintaining long-term relationships with clients will also be essential, fostering trust and success. By effectively managing this process, you'll contribute to both client satisfaction and 's reputation as a reliable solution. Responsibilities Provide an added level of support and value to high value users Engage customers in initial set up and schedule regular check ins to encourage adoption and ensure retention Evaluate customer use cases and position Sync to meet the needs of existing and potential customers Maintain pre-sales pipeline data, develops creative and/or effective plans, and takes actions to move opportunities to closure Assist in developing a long-term data driven engagement strategy Assisting with the development of the Customer Experience Strategy to increase the number of seats per account Collaborate across the Sync team to solve client. Visit ListedBuy for more information.
Company:
Sync.com
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Success Manager
Customer Success Manager is a Other Art & Media Jobs Manager Job at Sync.com located in United States. Find other listings like Customer Success Manager by searching Oodle for Other Art & Media Jobs Manager Jobs.
Customer Success Manager is a Other Art & Media Jobs Manager Job at Sync.com located in United States. Find other listings like Customer Success Manager by searching Oodle for Other Art & Media Jobs Manager Jobs.