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ServiceNow Administrator
Location:
Remote, OR
Description:
Title: ServiceNow Administrator Location: Remote Length: Long term Restriction: W2 or C2C Description: Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years ***Remote*** Description: ServiceNow Administrator Developer position provides support for, and development of, the ServiceNow IT Service Management (ITSM) system provided by the NC Department of Information Technology (NCDIT) as part of a team of ServiceNow professionals. Job Description: ServiceNow Administrator Developer position is housed in the NCDIT. This role provides support for the state?s use of its ITSM system (ServiceNow) and NCDIT?s use of best practices supporting users? needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the NCDIT ServiceNow platform owner. Duties and Responsibilities: Administer the ServiceNow platform across the IT Service Management applicationPerform any necessary enhancements, upgrades, or maintenance on the platformAdhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP complianceHandle all enhancement requests and develop on ITSM application used on the platformWork with developers on the next stage processes for the platformBe able to gather business requirements, analyze, and translate into technical documentation and developmentMonitor application performance and analyze codeAdhere to advancements and changes on the ServiceNow platform and lever them to provide business solutionsEstablishing user journeys and creating the user stories to support the design and configuration of IT Service ManagementSupporting the iterative configuration of the ITSM application, engage stakeholders to conduct reviews through joint design sessionsProactively researching and suggesting enhancements to existing engagementsDevelop and implement fixes for bugs and issues found in ServiceNow production for IT Service ManagementPerform system workflow enhancements and script changes in ServiceNow to enable changing evolving business practices.Execute data mapping and bulk data imports updates when necessary Knowledge, Skills, Abilities and Competencies: Decision QualityProblem SolvingDirecting OthersHiring and StaffingDrive for ResultsOrganizational AgilityBuilding Effective TeamsMotivating Others Required Skills: Experience working in the governmental sector (local, state, or federal) 1 YearsExperience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework 1 YearsExperience performing continuous improvement initiatives for processes and services 5 YearsStrong knowledge and familiarity with customer service case management processes 5 YearsExcellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience 5 YearsAbility to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results 5 YearsProduce unambiguous, comprehensive, and accurate interpretations of analysis 5 YearsAbility to obtain a security clearance with FedRAMP administration standards 1 Years
Company:
Msysinc
Posted:
April 24 on PostJobFree
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More About this Listing: ServiceNow Administrator
ServiceNow Administrator is a Clerical Administrator Job at Msysinc located in Remote OR. Find other listings like ServiceNow Administrator by searching Oodle for Clerical Administrator Jobs.
ServiceNow Administrator is a Clerical Administrator Job at Msysinc located in Remote OR. Find other listings like ServiceNow Administrator by searching Oodle for Clerical Administrator Jobs.