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Customer Support Engineer - Marine & Stationary
Location:
Erie, PA
Description:
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: http://www.WabtecCorp.com .It's not just about your career... or your job title...it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters...do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry. Who will you be working with? In this role with will be working with highly capable and experienced team members who together provide remote and on-site technical support to the Channel Partner / Distributor network as well as directly to the customer / end-user installed-base. As well you will work collaboratively with internal Wabtec colleagues including, and not limited to: Engineering, Commercial / Sales, Product Management, Quality, Regulatory & Compliance, Sourcing / Supply-chain, and Manufacturing. How will you make a difference? As a member of the Customer Support Engineering (CSE) team within the Wabtec Marine & Stationary group, you will provide remote and onsite (technical and parts) customer support of the Wabtec (marine & stationary power generation) engine installed base by working collaboratively with the Wabtec Channel Partner / Distributorship network with focus on post-sale engine lifecycle management, spanning the commissioning, warranty, post-warranty, and overhaul milestones. What do we want to know about you? English language spoken, written, and presentation skills Technical degree or certification - Preferably mechanical or electrical engineering Proven mechanical, electrical, and electronic troubleshooting, diagnosis, and remediation skills Diesel engine domain experience / knowledge including mechanicals and controls system On-site and Remote Service and Support experience Marine Class Society knowledge and associated collaboration / correspondence skills Marine and Stationary Power Generation application experience IT (log files transfer), computer (MS Office), measurement (digital multi-meter), and control systems (Kongsberg, EasyGen, etc.) proficiency Expertise in managing projects and resources remotely and on-site Expertise and ability to pivot as priorities change, and managing multiple priorities simultaneously Customer satisfaction focused Responsive and proactive Independence Highly communicative, collaborate, and a team player Keen sense of urgency with the ability to pivot seamlessly as priorities evolve Passion, positive, upbeat, inspirational, aspirational, can-do attitude A laser focus of on-time delivery of all work activities Multi-tasking skills and capability Stellar organizational skills with a passionate attention to detail in all work activities Comfortable working in an environment filled with ambiguity, uncertainty, and fluid priorities What will your typical day look like? Perform all necessary remote and onsite engine lifecycle customer support activities Planned service and support event coverage including new install commissionings, field modifications, customer technical & Parts queries, and engine overhauls Unplanned service and support coverage including troubleshooting and remediation of compromised performance through out-of-service scenarios Execute shipyard capability assessments with ability to identify gaps and risks which may impede engine commissioning quality and workmanship during installation, commissioning, and sea-trial Coverage of commissioning activities including sub-systems installation, diagnostics, troubleshooting, wiring checks, alarms testing, and sea-trial Product offering service and support hands-on prowess including mechanical, systems, electrical, electronic, software, diagnosis, remediation, verification / validation, and closure Apply technical troubleshooting skills, along with facts & data remedy identification, and corrective action execution practices Perform schematics and wire list / diagram interpretation Provide necessary facts, data, actions taken, and remediation attempts for Level3 escalations via service ticketing system Receive part number identification / cross-reference and application queries from the customer and communicate those part number(s) as identified via the Customer Web Center (CWC) portal Retrieve, interpret, and apply engine technical documentation per structure, specification, readings, measurements, adjustments, and operating parameters Train and mentor customer crew members on operation and proactive maintenance best practices Identify and communicate standard and specialized tools use and application to the customer crew Connect to and retrieve engine log files data and/or load software to engine controllers Project manage field modifications planning, communication, preparation, logistics, and execution Passionate adherence of documentation submission timeliness, accuracy, and completeness Seek and deliver on service and support revenue opportunities Willingness to work varying and flexible work hours to support team collaboration and customer support across necessary time-zones Willingness and ability to travel regionally on short as one-day notice 24x7 on-call coverage of assigned region 40% Travel What about the physical demands of the job? Work for extended hours in warm or cold environments in shipyards and in the confined spaces of a marine vessel's engine room Able to traverse the expanses of a large medium speed diesel engine safely and efficiently to perform troubleshooting, repair, remediation, and upgrades Willing to get dirty to get the job done Ability to safely and comfortably lift 50 pounds You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary. #LI-AZ1Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles...people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.PDN-9be18480-7836-4e69-ab67-0ac6363b76bf
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More About this Listing: Customer Support Engineer - Marine & Stationary
Customer Support Engineer - Marine & Stationary is a Customer Service Customer Support Specialist Job at Wabtec located in Erie PA. Find other listings like Customer Support Engineer - Marine & Stationary by searching Oodle for Customer Service Customer Support Specialist Jobs.
Customer Support Engineer - Marine & Stationary is a Customer Service Customer Support Specialist Job at Wabtec located in Erie PA. Find other listings like Customer Support Engineer - Marine & Stationary by searching Oodle for Customer Service Customer Support Specialist Jobs.