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Membership Service Representative
Location:
Columbia, SC
Description:
Position Classification: Fulltime; M-F; $15.00/hour plus benefits and performance pay General Functions: Responsible for ensuring accurate membership records in MTS, validating rates for charging, and collecting fees for pay-for-service members. Communicate with new, existing, and departing participants. Answer questions about enrollment, charges, and Parent Portal. Enroll eligible participants in a proper subsidy program. Customer Retention and Recruitment. Job Responsibilities: Assist parents/guardians with accountsVerify/Adjust customer's rateEnroll customers in eligible subsidiesCollections and dis-enrollmentsManage MTS accountsCommunicate with parents in meetings, via phone & email regarding enrollment and balancesProduce statements & reportsAssist at sites as requestedCall Withdrawals/Disenrollment Pull Pending Enrollments WeeklyUse Saving Tools/Resources to Retain MembersMonitor Account Balances DailyNotate accounts after each callAvoid Delinquent Accounts past two weeks/one week during SummerOther duties as requested or assigned Required Experience/Education: A high school diploma or equivalent and experience with customer service and account management; or an equivalent combination of education and experience is required.Associates Degree or higher preferred Skills, Knowledge, and Abilities: Ability to Speak and Read Spanish clearly and fluently (Bilingual) is a preferred Understand Organization's philosophy, vision, and goalsDeal diplomatically with the general publicProject a professional demeanorDemonstrate strong interpersonal, customer service, typing, and computer skillsRead and write in English and use arithmetic skills to accurately complete daily assignments.Strong written, verbal, and interpersonal communication skills to effectively communicate with management, co-workers, and customers.Ability to analyze and solve problems in a constantly changing and high-pressured work environment.Strong computer skills, including Microsoft Office.Understand the knowledge to Retain MembersWork with parents to avoid disenrollment
Company:
Boys & Girls Club Crescent Region
Posted:
April 25 on ApplicantPro, TalentPlusHire
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More About this Listing: Membership Service Representative
Membership Service Representative is a Customer Service Service Coordinator Job at Boys & Girls Club Crescent Region located in Columbia SC. Find other listings like Membership Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.
Membership Service Representative is a Customer Service Service Coordinator Job at Boys & Girls Club Crescent Region located in Columbia SC. Find other listings like Membership Service Representative by searching Oodle for Customer Service Service Coordinator Jobs.