This listing was posted on ApplicantPro, TalentPlusHire.
Concierge
Location:
Lakewood, CO
Description:
Summary: The In-House Concierge is a customer service provider who works to ensure that all residents, family members and visitors have a pleasant experience while at the facility. You are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties ESSENTIAL FUNCTIONS: Provide exceptional customer service to all residents, family members and guests of the facility. Act as a liaison between the residents, family members and guests and the facility. Make notes of any special requirements and needs that residents, family members and guest may have. Run errands as requested . Transport residents in facility van or car as requested . Work with various departments to facilitate those residents, family members and visitors receiving appropriate non- medical services, such as special meals. Contact residents to ensure that all of their needs are met and the experience at the facility is positive. Actively listen to the needs of the residents, family members and guests of the facility and act on as appropriate . Facilitate as requested special events and activities for the residents, family members and visitors such as special birthday party or happy hour. Provide residents, family members and visitors with facility and area information upon request. Assist residents, family members and visitors with making special arrangements as needed. Reconcile and report any money funds, petty cash and other expenditures daily. Report any customer concerns to the Nursing Home Administrator and/or appropriate department leadership team. Demonstrate a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors. OTHER DUTIES: Maintain a professional physical appearance and a clean organized work space . Attend scheduled trainings as requested by nursing home administrator. Ensure the facility vehicle in a safe, clean and orderly fashion at all times when using Supports the nursing home and assisted living community's mission and philosophy Supports and respects fellow team members Perform all other duties, as assigned. OTHER QUALIFICATIONS/TALENT: Executing Self-Starter Strong work ethic Influencing Relationship Building Ability to foster teamwork High customer services oriented Strategic Thinking Leads with honesty and integrity Curiosity and desire to learn Works well with people including staff, residents & families Detail oriented and follow through Takes responsibility and ownership Ability to prioritize and multi-task priorities Easily puts strategy into timelines & implementation plans Drive to compete and motivated to win Likes to own projects, take responsibility & follows through Creates efficiency and effectiveness in process Communicate clearly and effectively & brings people along Process information quickly and conceptually Tough skin to deal with multiple personalities & stakeholders Maintains Confidentiality at all times Ability to read people and understand what motivates them Able to ask great questions Ability to think quickly on your feet SKILLS AND KNOWLEDGE: Must possess a thorough knowledge of principles as they relate to nursing facility operations Most possess the ability to assimilate information from a variety of sources, analyze information and make recommendations to the Administrator. Most possess the ability to establish , implement, and maintain effective public relations and concierge program Computer and Internet literate Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served EXPERIENCE: Recommend a minimum of one year experience in the healthcare field; with long-term care experience preferred Experience in a supervisory or department health level position, preferred, but not required EDUCATION Highschool diploma or GED WORK ENVIRONMENT: Moves intermittently during working hours Is subject to frequent interruptions Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances Is subject to hostile and emotionally upset residents, family members, etc Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary Is subject to call back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.) Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as reactions from dust, disinfectants, tobacco smoke, and other air contaminants Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses May be subject to the handling of and exposure to hazardous chemicals PHYSICAL AND SENSORY REQUIREMENTS: Regularly required to talk and hear. Specific vision abilities including close vision, color vision, and ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer. Ability to occasionally lift office products and supplies, and recruitment materials up to 25 pounds. OTHER: Proof of COVID vaccination or qualifying exemption required This is NOT a remote position Classification: Non-Exempt The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties as assigned means just that.
Company:
Cambridge Care Center
Posted:
April 26 on ApplicantPro, TalentPlusHire
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro, TalentPlusHire
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Concierge
Concierge is a Production Concierge Job at Cambridge Care Center located in Lakewood CO. Find other listings like Concierge by searching Oodle for Production Concierge Jobs.
Concierge is a Production Concierge Job at Cambridge Care Center located in Lakewood CO. Find other listings like Concierge by searching Oodle for Production Concierge Jobs.