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Senior Process Improvement Manager - Trust & Safety FTC, Amazon Logistics
Location:
London
Description:
Please note this is a fixed term contract In the Amazon Logistics EU Deliver Service Partners (DSP) Trust & Safety team, we own all EU wide initiatives in Driver and DSP 1.0/2.0 escalations. Our team provides the global Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience. The Senior Process Improvement Manager will carry out critical driver, customer and community member low sev and high sev incident investigations to design, implement and rollout our key operational enforcement strategies that ensures future incident mitigation with direct VP level goal impact to reduce incident frequency, impact and cost. This is a position that engages directly with leadership across AMZL and AMXL (DSP Management, DSPs, Legal, PAR, PR, LP, Audit & Compliance) to actively select, influence and drive results from key stakeholders, gaining alignment to enforce EU Wide Policies. Key job responsibilities• Design and launch long-term solutions to mitigate incident frequency, impact and cost. • Regularly perform quality audits on cases investigated by the team; • Own KPIs and identify trends, root causes and building forecasts to ensure we are within goal. • Analyze data from various sources (internal systems, feedback from key stakeholders, large customer segments) and propose remedial action based on investigation findings. • Driving improvement and enforcement initiatives to guarantee the Operational Excellence of our processes, including tech (e. g. automation) and non-tech (e. g. training) solutions. • Manage EU-wide VPI (Vice President Inquiries) Escalations associated with Last Mile Delivery non-compliance. • De-escalate risks to keep positive partner and employee relations We are open to hiring candidates to work out of one of the following locations: London, GBRBASIC QUALIFICATIONS• Bachelor degree in Business Management,. Visit ListedBuy for more information.
Company:
Amazon Ta
Posted:
May 1 on ListedBuy
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Senior Process Improvement Manager - Trust & Safety FTC, Amazon Logistics is a Executive Manager Job at Amazon Ta located in United States. Find other listings like Senior Process Improvement Manager - Trust & Safety FTC, Amazon Logistics by searching Oodle for Executive Manager Jobs.
Senior Process Improvement Manager - Trust & Safety FTC, Amazon Logistics is a Executive Manager Job at Amazon Ta located in United States. Find other listings like Senior Process Improvement Manager - Trust & Safety FTC, Amazon Logistics by searching Oodle for Executive Manager Jobs.