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Manager, Operations and Support Services
Location:
Birmingham, AL
Description:
EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e:journals, e:books, and research databases : all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end:users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting:edge technology, forward:thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world. Your Opportunity: EBSCO is seeking a Manager, Operations and Support Services to work with a team responsible for supporting operational processes between our worldwide regional offices and our publisher partners around the world. In addition to being accountable for the performance and results of a team, the individual should have a passion for streamlining operations and a proven track record of process improvement. In addition, we are seeking a leader who can drive success among a team and the organization at large and must be able to communicate and partner effectively with operational managers and staff and represent EBSCO's operational activities to external business partners. The ideal candidate will be a process:oriented leader who can effectively identify and implement workflow improvements even while work is in progress. The individual will help the team improve current KPI metrics and work to refine and/or identify new performance indicators. Transparency of performance is important, so the candidate will need to develop appropriate channels of communication and communicate proactively both internally and externally. A self:motivated leader who enjoys a fast:paced environment who can quickly adapt business plans and priorities to address resource and operational challenges as needed. What You'll Do (Primary Responsibilities): stylemargin:bottom:11.0px:: Oversee a team who provides operational support services for internal and external partners: Work with team members to document and streamline processes for work management: Evaluate team performance against KPIs; work with team members to achieve current metrics, reduce process time and develop new relevant KPI metrics: Develop appropriate channels of communication and proactively communicate with other operational teams regarding status and backlog.: Partner with other operational managers to refine business processes and workflow across teams. : Represent EBSCO's operational activities to external business partners, understanding their requirements and communicating regularly regarding status and outstanding work: Serve as a business subject matter expert for programming/development teams Your Team: stylemargin:bottom:11.0px::This position will manage an experienced support team within our Publisher Operations group:The team works in a fast:paced environment and manages high work volumes:The team collaborates regularly with both internal and external partners About You: stylemargin:bottom:11.0px::Experience in leading and coaching teams to become champions of process improvement :Working knowledge of process mapping, analytics, and continuous improvement techniques:Excellent analytical and problem:solving skills:Ability to effectively communicate at all levels of the organization as well as externally:Training/certification in Business Process Improvement What sets you apart: stylemargin:bottom:11.0px::Ability to relate to staff at all levels and to achieve consensus among team members and va
Posted:
May 1 on Tip Top Job
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More About this Listing: Manager, Operations and Support Services
Manager, Operations and Support Services is a Customer Service Support Services Job located in Birmingham AL. Find other listings like Manager, Operations and Support Services by searching Oodle for Customer Service Support Services Jobs.
Manager, Operations and Support Services is a Customer Service Support Services Job located in Birmingham AL. Find other listings like Manager, Operations and Support Services by searching Oodle for Customer Service Support Services Jobs.